Hello everyone,
I’m having a terrible experience with the Google Ads “Business Operations Verification” process, with multiple form submissions being rejected, even though from my point of view there’s nothing wrong with the documents I’m providing.
Without questioning the validation process itself, I believe there is a serious bug (which I’ve already reported, but it has never been resolved) that makes me lose all confidence in submitting a new request. The issue is with the form, which can be found here:
https://support.google.com/adspolicy/contact/UAV_Harmonized_BOV_Form
It doesn’t allow you to upload more than one document at a time in any of the fields that ask for multiple files. Anyone can easily test this — for example, in question 28. Try uploading a file, and you’ll see that the button gets disabled immediately, making it impossible to select a second document.
The only support person I managed to speak with suggested that I combine everything into a single PDF, but at the same time mentioned that the documents must be photos, not scans or online versions. That’s at the very least a bit contradictory, and unfortunately, there’s no one who can provide expert feedback on this matter. The requests keep getting rejected with a generic reason saying that documents are missing, but I never get to know exactly what’s missing or what’s wrong — because it’s impossible to speak directly with anyone from that department.
My Ads account is 8 years old, I spend a considerable amount every month, and I don’t know what else to do to avoid getting it suspended.
Has anyone else gone through this and can offer some help?
Thanks!
I’m having a terrible experience with the Google Ads “Business Operations Verification” process, with multiple form submissions being rejected, even though from my point of view there’s nothing wrong with the documents I’m providing.
Without questioning the validation process itself, I believe there is a serious bug (which I’ve already reported, but it has never been resolved) that makes me lose all confidence in submitting a new request. The issue is with the form, which can be found here:
https://support.google.com/adspolicy/contact/UAV_Harmonized_BOV_Form
It doesn’t allow you to upload more than one document at a time in any of the fields that ask for multiple files. Anyone can easily test this — for example, in question 28. Try uploading a file, and you’ll see that the button gets disabled immediately, making it impossible to select a second document.
The only support person I managed to speak with suggested that I combine everything into a single PDF, but at the same time mentioned that the documents must be photos, not scans or online versions. That’s at the very least a bit contradictory, and unfortunately, there’s no one who can provide expert feedback on this matter. The requests keep getting rejected with a generic reason saying that documents are missing, but I never get to know exactly what’s missing or what’s wrong — because it’s impossible to speak directly with anyone from that department.
My Ads account is 8 years old, I spend a considerable amount every month, and I don’t know what else to do to avoid getting it suspended.
Has anyone else gone through this and can offer some help?
Thanks!
