Recent content by Jon Hall

Not sure about LF, but we use automation of the initial text convos to qualify leads with zero effort. AI has made this very good/natural and easy to do 👍

Haha! No worries at all, my friend. We really only loosely compete with LF. Love their look and widget, it's honestly better than ours. We mostly serve agencies and resellers who white-label us. And so we focus more on automation and AI 😊

Thanks, yep. I am familiar with all that as someone who runs a competing product 😁

Thanks @Chris Barnard. Got it. I figured that was probably the case since this client manages a ton of campaigns and hasn't been able to find a setting. Just for clarity on the issue, I am indeed referring to message leads. Sometimes the message is included in the notification, sometimes not...

Hi all, Apologies if this has already been asked/answered. We don't use LSAs directly, but our clients do, using our inbox product to triage email/text leads. We noticed that some of the notification emails from Google contain the lead's name, message and other provided info. Others just say...

@Timur Right! As a rule, more personal = more effective, no matter what kind of campaign we're running or what channel we're talking about: email, SMS, direct mail, whatever. I like your example for a couple reasons: - First, I think you're smart to do initial outreach that is *giving*...

Fair enough! And I don't recommend any particular solution. Just giving my +1 that software can facilitate the kind of campaign I described and make it both easier and more effective than doing it without software. I mentioned Grade.us only as a way to point to my bona fides in giving that +1 lol

¯\_(ツ)_/¯ *Lots* of solutions out there could help the OP achieve their objective. And anyone in the market should probably read the reviews(!) for substantiated opinions!

FWIW I founded one of the earliest review management solutions years ago (Grade.us, no longer affiliated). Obviously, the older your customer list, the more challenging it will be to convert those customers into reviewers. Still, software can make your review acquisition efforts more effective...

Eeewww 😥

This is just... delicious!

Oh man, sad news. Rest in peace, friend ❤️

Heyo @MeganR, all good thoughts here. Google hasn't made things easy, right?! I can offer a few points of reflection since my original reply: This may be true, but don't let the client jump to false conclusions about lead quality: People start GBP chats predominantly as organic (and so...

Jeez, tough crowd here, haha. I'd land somewhere in between the above responses and respond to all the *negative* reviews going back as long as possible. Why? The primary audience for these responses is not Google. It's potential customers who want to see that the business is responsive to...

And of course, what @Tony Wang said!