Recent content by JoshuaMackens

Kinda crazy I have to post this here as PS support is slow/non existent. Really strange as they've been such a great tool over the 15 years I've been doing this. Has anyone else experienced any issues with them lately? Mine include: Automated reports not running (almost 2 weeks now) Reports...

Hey Erik, we are. I'll shoot you a PM.

Hey Pedro, We are. I'll shoot you a PM.

Hey Kayode, I haven't. We've hired a few people and are looking for more. I'll reply back to your PM, which I did miss. Apologies for that.

Role has updated to 5 - 10 hours a week, so 20 - 40 hours a month.

It sure is!

Thanks man!

We haven't been able to find a way around it. I spoke with them and they said there was no free option if I remember correctly. I'd be interested if anyone can figure it out.

Looking for a Local SEO Account Manager. This position is very sparing at the moment. Maybe 10 hours a month. It would start out as just reporting to my clients on a monthly basis for me so I can get reporting off of my plate and focus on growing the company. I have a VA prepare the reports...

Mapquest still takes data from other sources. Yelp is probably your best bet although it could take awhile to make it to Mapquest. Allegedly they also take FourSquare data but based on our experience rarely does the listing update on Mapquest when it updates on FourSquare. But it will update on...

So, my chiropractor's main listing took a dive in ranking awhile back. This seems to have coincided with a ranking increase in his practioner profile. Now, his practitioner profile ranks even better than the practice, despite not being claimed (which shouldn't matter technically), no reviews...

Thank you so much!

Interesting. Is there any documentation from Google on how they calculate response rate?

Hey Justin, thanks for the help! Directly through business.google.com. Edit: through the Google My Business app more specifically.

Hey guys and gals, Got an email from my client about why his response rate is so low according to Google: According to them they reply to every message, even the bots, within 24 hours. Any idea what's going on here?