Recent content by JoshuaMackens

Yes, I'm pretty sure I chose the new profile.

Did you do anything special in your request to transfer reviews? They denied me but I explained and asked again. Any suggestions?

@JoyHawkins, @keyserholiday what are your thoughts?

So, I guess they won't help even transfer my reviews because it's suspended. I opened up a new case with them and got this: "Hi, Thank you for reaching out about your Business Profile. When we looked into your issue, we found that your profile is currently suspended. While your profile is...

Understood, thank you so much!

Roger that, thank you! I guess I lose out on the ranking authority the old profile had? If it had been marked "moved" that would have went with me, correct? But now I'm starting over? For example, my new GBP doesn't even rank yet. I guess there's no way to restore the old profile and then get...

Hey Joy, I really appreciate the help. I feel like I'm getting no where on this and it's much appreciated. The last correspondence I got from them was this: "Hi Joshua, We understand that but as your old profile has been taken down due to policy violations due to that the system has taken...

Hey guys, I created a new listing and it's up and running now. All good there. But now the old listing is suspended. Google support says the listing has been "removed" (confusing, it's just suspended) and therefore they can't mark it as moved anymore. It has 47 reviews which is a lot for a...

Hey guys, The GBP in question is a pickleball coach. They moved from one city to another in a completely different state, across the country. They wanted to take their GBP with them. They changed their address on the GBP and Google suspended it. They submitted paperwork showing the address...

So when someone leaves a review they can click which services they used under the "Which services did you get"? This section, along with "How would you describe the price you paid?" and "How much did you pay?" say they are in beta. Does anyone know how to control which services show up here?

Kinda crazy I have to post this here as PS support is slow/non existent. Really strange as they've been such a great tool over the 15 years I've been doing this. Has anyone else experienced any issues with them lately? Mine include: Automated reports not running (almost 2 weeks now) Reports...

Hey Erik, we are. I'll shoot you a PM.

Hey Pedro, We are. I'll shoot you a PM.

Hey Kayode, I haven't. We've hired a few people and are looking for more. I'll reply back to your PM, which I did miss. Apologies for that.

Role has updated to 5 - 10 hours a week, so 20 - 40 hours a month.