Recent content by JoyHawkins

You shouldn't have to delete the old listing. Support should be able to mark it as moved.

There is no Google rep that could assist with an issue like this. They don't have a support staff for search issues that talk directly to the public. I would suggest posting details here as suggested if you wanted us to try and help further. It's very hard to give advice without specifics.

Sounds like a support operator that doesn't know what they are doing. I would suggest bringing it up on a thread over at the Google Business profile community.

Identify the source of the phone number and no-index that page.

Yeah I guess you could leave it alone if you don't care about it ranking in the old owner's area. Darren is correct though, you need to contact support if you go the route of creating a new listing.

Is it a service area business? If so, it takes about 2 weeks after a suspension before it starts ranking again.

Did you end up getting through?

If you're managing listings for a business, you should always make them the owner of the listing (you are the manager). This is the way Google wants it because a business should always have access and control of their listing even if they hire outside companies. If it's set up this way, the...

What categories are you seeing this for? Are you looking at the knowledge panel view, or when they are listed in the local pack?

Honestly, you might be better off using your home address and verifying at your home address. I assume you don't see patients at this office if it's locked behind several doors so you likely don't qualify to list the address either way. Coworking spaces are heavily scrutinized so I would not...

I don't usually use a DBA for each location. I just have one that they use for all locations.

I believe they have always done this. I assume you have logged into your client's GBP from your location? If that's the case, they would associate your IP address as a manager on that listing, then you can't leave a review for them using your device that is also associated with that IP address.

I haven't heard of this but I will be on the lookout. So they photoshopped the van into the picture basically? I know Google changed something with photos earlier this year that made AI photos not rank and this could be related to that.

No probably not. I would try adding the address to the listing in that scenario.

Post it over in the Google Business Profile community and someone can assist. Probably won't be me but there are dozens of product experts moderating who can help.