Recent content by JS Girard

When we had that happen three years ago, the user in question was showing unusually in the "People and access" section: a barred grey user icon (similar to the icon used for GBP groups, but grey and barred) instead of a photo or a letter on a random colored background. We haven't had another...

oh this is amazing, thanks for taking the time toi write this down.

In theory, that's what you're supposed to do, but how anyone who's not a high-level product expert can ever get reviews transferred is beyond me. We've never managed it, that's for sure. Even before support competence took that massive nosedive two years ago. Articles just say "contact support...

Yup! The competitor has google analytics parameters attached. I'm not entirely clear whether it's one specific parameter (i.e. gei or rwg_token) that is responsible, but I'm about 95% sure that Google Analyticst URLs get the Book online button regardless of whether the external provider is...

Can you share a link to the competitor profile? I have recently developed a theory, but I'm not 100% sure and this might confirm it.

There's a limit to how many unanswered claiming can be active. What you see is exactly what happens past that limit. I'm not clear whether this is a hard limit (the one we ran into was 10 requests) or whether it grows with the number of GBPs in the account similarly to the number of unverified...

Jason's point is more that too many people still think NAP consistency is a crucial ranking factor, or a ranking factor at all. There are other reasons to pay attention to it (especially on the major sources), but unless you need a move or a massive rebranding to go over smoothly, they are not...

I was going to comment about a caveat, but I see that at some point Google fixed the bug that caused all pharmacy- and bank-related queries to be displayed as branded queries. As for the logo, I thought it pulled from the brand panel, but it is correct there...

If by "everything is fully updated", you mean "everything already displays the intended Chandler address", then yes, it's okay. Because you are displaying a new address on a GBP with a previously (different) hidden one, it's almost impossible to avoid a revalidation anyway.

thanks. yeah I agree with you. I was curious since as I noted earlier I did not think of tracking the user profiles I had reported.

had the user profiles been reported individually? As in in google maps app separately from the extortion report

That's still 100% fake engagement and very blackhat.

I think ours were more like 5-15. Guess they hadn't ramped up the operation much yet. I have like three more reports today from the sales reps, but it looks like someone else on the team is taking up that issue so I won't have much information...

We had one along those lines too: the review was like "I can help remove 1-syar reviews call the number in my profile pic". The reviews have now been removed, but I'm not clear whether it's from the business owner reporting via the form (as we told them to) or me reporting the reviews and the...

Okay, this clarifies everything indeed. I now 100% believe that at every point in the process, the backend address was always in Phoenix. Reinstatement did not change that, and since the address was hidden, that would easily explain why it never ranked in Chandler. Showing the address is a...