Recent content by JS Girard

As far as I'm aware, there never existed any published results that showed clear differences before and after using geolocalized photos. Also, all metadata are stripped by google on upload, so that they could influence anything is even more speculative.

Your mentioning UTMs immediately tells you are in the second category, not the first, so the answer is that everything is normal. it's annoying, but Google simply does not track clicks on this booking link.

Doublecheck each area of the SA? Usually that happens because there's some homonym that was added erroneously (see exemple in this thread). Sometimes an area is inexplicably disjointed and google has a small bit of it super far. I don't have an example of that one at hand. I've run into it with...

Just to confirm: when you say you can confirm online booking, this is through a proper full in-GBP integration, right ("Featured Book Button")? Not just a link to an external tool ("Link to your online booking tool") that Google randomly decided to display with the big "Book Online" button...

generally, you can get google-created profiles removed fairly easily through suggestions as they usually lack owners. At least that's the situation in Quebec. I assume the balkans (if that where your client is located) are under a similar lack of heavy scrutiny compared to the US and other...

I'm fairly sure they're not saying "I'm not coming up in the search result" but rather "I'm not being shown my NMX dashboard either, just regular search result".

Our clients up in Quebec have some weird limitations. The Quebec licensing board for dentists recognize nine specialties and absolutely nothing else. Dentists are completely forbidden to advertise themselves as "specialists" or "experts" in any other dental field (so you better not use the...

A temporary disappearance of reviews (3-5 days) is not unheard of when a profile is reinstated or merged, but this seems to be something else. I'm not entirely sure how the profile could have changed in that fashion without any indication, but my instinct would also be to assume the problem lies...

two options: you move the old profiles, then get them merged, or you try to get the google-created profile suppressed by reporting it, then move the old one once you've succeeded. Honestly, there's not much more else, and I generally don't trust Google Support to actually be any help nowadays.

Coworker just asked me why the user image is not showing for review responses for a client. Turns out no one is showing any review responses anywhere I can see except on in the mobile Maps app. I'm scratching as "Google goofed up/changed their mind/testing something yet again", but I'm curious...

Tiktok vidoes can be uploaded onto the GBP. Google *loves* pushing video content, especially on mobile. If you edit videos directly into the app (I don,t use tiktok myself so I genuinely don't know how it works), there are plenty of sites out there to download tiktok videos. But bbe mindful of...

Enforcement is lax at best anyway (though I do believe a ridiculously large service area can have negatve ranking impact). Once a client accidentally created a trans-Atlantic service area due to homonyms and it was SUCH a hassle to actually get rid of it (the thread is somewhere on the forum)...

Seems to be the same issue as what @ElizabethRule mentioned in another thread. According to her this was supposed to have been solved... apparently not?

yes, I did notice that. Only in English though! although it will sometimes answer followup questions that are in French, but I think that was reported by @rustybrick already:

That would be my guess. You might also try to review that youtube series that @whitespark did a while ago following the steps for revalidating a client, as there's at least one episode discussing the video and IIRC even showing the video that was submitted. Out of curiosity: did you already...