Recent content by JS Girard

That's really funny since the last few times I heard the "update in the backend" stuff bandied about for SAB address changes, it was being attributed to or stated by yourself.

Another addition. I've ran into this several times now, it's just the one time that it was crucial to fix it. Actual bugs SAB limbo bug How to spot: 1) Your address is hidden in NMX, but visible on Google. 2) Edits to your service area are rejected systematically Cause: A GBP can get stuck in a...

I do not have any GBPs with that vertical right now and my boss would not approve of me changing categories on a client GBP just for this. Also again, I surmise that MAYBE the presence of the menu thing means they can have the food ordering. We didn't check at the time because it was wholly...

I believe a few other food-adjacent verticals may have it. I've seen the menu thing show up for "Homekill service" (!!) so I wouldn't be surprised if that vertical had those options. (that's how we realized that the french name "service d'abattage à domicile" was referring to animals and not...

As long as you don't need to go edit or delete a post, you have very little to worry about

I just had a colleague ask me about #1 earlier today! They were trying to hide the address and found it impossible. I thought it was a "google employee unilaterally blocked this change from being made" kind of thing, but after checking a few random profiles, this IS a general bug right now! #2...

Even if I don't deal with the financial angle whatsoever (I'm a low-level grunt at my own agency), I absolutely can't imagine continuous services that would cost that much on a monthly basis. Maybe the SEO agency somehow though they were dealing with a business with multiple locations and...

that is exactly what we were seeing. It's only a problem if you need to go and edit or delete a previous GBP post, as that is only possible in the KP section of the NMX! A truly wretched bit of interface design IMO. We had found that usually this problem only occurs for THAT account, though...

Google basically doesn't distinguish between these anyway (aside from car wash stuff, which is obviously separate). Like, is there even a difference between "auto" and "car" detailing?? They are absolutely the same word in French ("Esthétique automobile")

We had it for our entire agency account for most of March. I'm getting it for a few GBPs again since last week.

While I run into changes that are accepted, but not applied all the times, you absolutely need to doublecheck them in a private/logged off window before you assume there's a problem. Caching is what's going on here: googles continues to serving the previous information because you've looked at...

They're using the Direction request system, which is indeed a known ranking factor that has been used in the past (I,ve seen discussions about using this). It's a very black hat tactics that I would be fascinated to see what Google would do about if reported to them. That being said, it's not...

A coworker once accidentally became owner of a GBP while demonstrating how to request access to someone, because they were literally at the location when they did it. That was a while ago, though (2019 I believe), and I don't know if that can still happen. If the listings are verified, it...

What annoys me most about google support is that SURE these form mesages can probably deal with 90% of the RTFM questions for your random SMB owners and joe blows. But I have yet to see it do anything useful whatsoever even once for the advanced/complicated stuff that us, professionals who know...

Yes, I agree with your assessment. I was just pointing that part out because it would be a smoking gun confirmation, given that Google tends to not openly state that information. For context: in our case, which was back in 2022, my coworker went through multiple reinstatement requests and at NO...