Recent content by kathleen.rhodes

I have at least 2 or 3 clients who no longer live/work at the address they used to verify their GBP. These business owners are not showing the address on their GBP. However, when I run certain reports, such as in BrightLocal, and select the business (via their Maps URL), the centroid for the...

@JoyHawkins When I do a desktop search for a particular business by name (in Google), I am getting different results in the knowledge panel: Chrome - I am typically seeing Q&As (for some businesses) and Posts Chrome (incognito) - Products and Posts, but no Q&As Firefox - Products and Posts, but...

In the last few days I've noticed GBP Products being visible and then, today and on another occastion, not being visible. Is anyone else seeing this and if so, know what it's about? Thanks!

I set up a new Google Business Profile for a Service Area Business. My client is concerned because although we "hid" the address on the GBP, the street view on Google Maps is actually showing the street name and street address. The GBP indicates that "No location; deliveries and home services...

I'm sending a belated thank you, @Colan Nielsen. The business owner did another video verification, which was approved, and we're now being notified that the business needs to do another video verification. I'll definitely follow your recommendations!

My client has a service area roofing business. He established his Google Business Profile (GBP) on the west side of town. For some time now, however, he's been located more centrally in the same town. He has a handful of citations with the old address, but his BBB, Yelp, and California...

I provide local SEO and review management services for businesses that are mostly located near where I live. Recently a local "agency" has surpassed me not only in reviews but also in local ranking results. The business appears to be a "branch" of a national agency. They have a location in a...

Thanks @JoyHawkins

@JoyHawkins so I posted a new thread on 3/17 and made a comment on 3/18 - still no replies from anyone in the community. Do you recommend that I set up a new GBP?!?

Thanks @JoyHawkins - will do.

@JoyHawkins I posted a reply 5 or 6 days ago and there still has been no community comment since I originally posted about this issue on March 9th. Any other suggestions?

Ok, thanks, but after 3 days there aren't any replies to my thread yet :)

@JoyHawkins thanks for the details. I edited the post I had made in the Community Forum and added some of the things you recommended that I hadn't originally included. Is there a way to post the Forum link for someone to take a look?

Thanks for your feedback. What information do I need to include when I escalate it through the GBP Community Forum?

The GBP for a local excavating contractor (the company was founded in May 2024) was created on February 12th. The business owner received a text message with the code we used to verify the Profile. We linked to the business' website, added the logo, a business description, and photos showing the...