Recent content by kathleen.rhodes

Thanks @JoyHawkins

@JoyHawkins so I posted a new thread on 3/17 and made a comment on 3/18 - still no replies from anyone in the community. Do you recommend that I set up a new GBP?!?

Thanks @JoyHawkins - will do.

@JoyHawkins I posted a reply 5 or 6 days ago and there still has been no community comment since I originally posted about this issue on March 9th. Any other suggestions?

Ok, thanks, but after 3 days there aren't any replies to my thread yet :)

@JoyHawkins thanks for the details. I edited the post I had made in the Community Forum and added some of the things you recommended that I hadn't originally included. Is there a way to post the Forum link for someone to take a look?

Thanks for your feedback. What information do I need to include when I escalate it through the GBP Community Forum?

The GBP for a local excavating contractor (the company was founded in May 2024) was created on February 12th. The business owner received a text message with the code we used to verify the Profile. We linked to the business' website, added the logo, a business description, and photos showing the...

Thanks @Stefan Somborac - I appreciate the explanation about the message I have been receiving. Yes, I manage lots of profiles and, under a different email address that seems to be connected somehow with my Agency Business Profile Manager, and at least two of those were/are suspended. However...

I have been trying to upload photos to a newly set up and verified (without any video verification required) GBP. I was able to upload a logo, but when I have tried, several times, to upload pictures that the client sent of the building, her space, a picture of her, and hair styles (she is a...

Thanks @ElizabethRule! I had flagged it on maps and search, but TBH, didn't know about the tool you linked to. When I use it, it says, "Decision pending." So I guess we still need to wait. Thanks again for the resource.

I have a client, a very small skin care and nail salon business, that received a very nasty review from someone the owner doesn't know. The owner only has one other employee: "Attn: Lonita Sue Daly, Gracie Peronini, Kirsty Slape/Erick, Zack Erick RE: CEASE AND DESIST This is from a person...

Hey @Tony Wang and @Stefan Somborac - I apologize for the late reply. I ended up suggesting an edit that the business had re-opened. Then, I was able to suggest an edit to remove my client's name. I have no idea why these suggested edits were accepted this time, as I had made MANY suggestions...

My mortgage lender client moved to a different mortgage company late last year. It took forever, with multiple video verifications for the edits to the profile with her new business name, address, phone, and URL to get verified. Just as we celebrated her/our success, we determined that the old...

@Colan Nielsen these are probably a very basic questions, but: 1. I was managing GBPs under a Gmail account but am transferring the active clients into my agency account now. Is it a good idea, once transferred, to remove myself from those GBPs in that gmail account? 2. Is it also a good idea...