Recent content by kchambers

Has anyone experienced Google going back and unapproving your client's/business response to a review after previously approving the response? When this has happened in the past our team would just make a slight adjustment to the review response and then it would be approved. We're not sure what...

Yeah same, haven't seen any metrics but appreciate the confirmation. Very true on your notes regarding patterns. Appreciate your insight!

Hi! I'm wondering if anyone is aware of a way to tell from a business owner end when a user left a reaction on a GBP review? I don't think Google has any tracking available for that correct? As someone who has left GBP reviews for businesses, Google will alert the user when their reviews get...

Appreciate the insight! I always get anxious about these kinds of updates. I also had one client that had only ever given us Manager access and a name change we pushed once triggered reverification. At the time I was theorizing if it was triggered because the profile had past trouble with...

@whitespark I'm looking to do this for one of my clients by editing the listing and adding the keywords back but I'm worried about the applying the change given our level of access on the profile which is Manager level. Is there any chance of triggering reverification or what would be best...

Thank you @SabrinaB and @fisicx! I will try and see if the client has tried that before and if not then I will resort to reach out to support next. I will report any developments here thereafter!

Hi everyone, I have a client that is trying to verify their Apple maps profile but are having issues because Apple is saying that the phone number doesn't match the site due the call tracking we have set up. Has anyone else encountered this and if so, what was the fix? Should I just reach out to...

Appreciate everyone's input here! @ChrisMcElroySEO if you're referring to the reason as to why the profile was suspended, it was due to this - Content that violates our policies on deceptive content and behavior isn't allowed. Deceptive content intentionally misleads or deceives others. The...

Hi there! I tried searching the forum but didn't see an answer to this question anywhere. My client has had issues with verifying their new GBP listing and got the GBP suspended when they tried to submit some weird compilation image/video of the location. I think Google though it was manipulated...

Profile was originally created in the English language. Do you think Google would ever accidentally change the English business name with the Spanish variation instead of adding that Spanish variation in addition to the main English business name? I guess I should have more faith in their...

Yes there is an English name set, I removed it from the image for client confidentially purposes :) And correct there is currently no Spanish name set. Interesting on the business name with multiple capital letters, that's not the case with my client however.

I'm currently trying to add the Spanish version of my client's business name on their GBP's but Google is not accepting my edits. I took the following steps (see below). Is there a different way to do this that I should try? Once before I did try changing the language settings for my browser and...

Interesting, this is super helpful!! How did you go about submit a support case? Did you do on the GBP Forum? The reason I ask as I tried reaching out to support via this URL - Sign in - Google Accounts - but got met with a response that they couldn't understand the issue well enough to help me...

Gotcha, thank you Colan! Yeah I'll try support first and then the GBP Forum. Hopefully this can get amended.

I have a client whose previously verified GBP went into needing re-verification. You can still find the GBP in search, reviews are still there, but all the photos have been removed. It appears that the re-verification was triggered after making updates to the business name and service areas...