Recent content by Lluc

Hello Nafiz, The large majority of the reported reviews, once Support responded, was relatively fast. However, a small fraction of the fake reviews reported remains visible and its really hard work to get them to delete it completely. Not to mention that since Easter, two new hotels have...

Hi Nafiz, indeed, another client reported yesterday the same situation for a hotel in Morocco. Reviews are mostly in Arabic. We have contacted Google Support and created a ticket for each hotel affected by this. As an example, one hotel had 250 5 star fake reviews come in on the same day. They...

Yes, same here. We noticed it last Friday. Q&A's not showing on Desktop Search, Mobile Chrome, Search App, It is still appearing in Google Maps/Mobile: Q&A's are also still available from the NMX dashboard. Possibly making room for what Mike Blumenthal shared a couple of months...

Hi, One of our clients, Vincci Hotels, is experiencing a fraudulent review scheme similar to an issue we reported last year for another client. Situation Overview: Scammers, impersonating the hotel’s marketing agency, are contacting random users via a Telegram channel (none of whom have stayed...

Hi Jason, like Joy I've been seeing it for at least 10 days. But i looks like its missing the grid boxes from the GBP profile.

Hi @Marcin Karwowski No, they are not part of the name of the Group Location. We can edit the name of the Group Location and the green tick mark is not part of it. There are only 4 clients of ours, or better said group locations, that have that green tick mark in front of the Group Location...

Hi, I hope this is not offtopic. I've always assumed that the "green tick mark" in front of the Group Location selector in the Agency Accounts means that the account is verified. For those clients that have the "green tick mark", I'm almost 100% sure that verification is instant. Is this...

Hi @JeffClevelandTN , Not much from my side, I followed up a few times with Google Support and they kept saying that Agency accounts are not supported. As far as I know, there have been no announcements from Google.

Understood. They are showing also in the local pack. However, they have no image and when I click on the product it leads me to this page that says the product can not be found.

Strange, I'm hearing from more people across Europe that they see the new layout. Also, I'm now seeing it in Incognito...

Thanks Niki!

Bongu Nikki, From what I've seen for the last year I think this is what we will see in March. With regards to the travel industry, there have been some complaints from OTA's that the changes are not enough.... so, difficult to say really. With regard to reporting bugs, I have not done so...

Hi Niki and JS, I believe that what you are seeing are Google tests in order to comply with the European Digital Markets Act (DMA) that comes into place on the 6th of March. Barry Schwartz has published several articles on this, the most recent I think is this one. However, there are already...

Hi Colan, Thank you very much!

Hi Marcin, Yes, we are still not able to create an agency account. Also, GBP Support keeps replying that the Agency accounts have been deprecated and cannot help us.