Recent content by Matt Casady

Hey Nick, have you already tried contacting Evident support? With this option selected.

It would be totally fine to open a new account under the same name in a different state since the business is registered in both states and you have office spaces in both states. However, you cannot link your GMB reviews from New Jersey to more than one LSA account so they cannot be linked to...

If it's a good lead you could always mark it as booked while it's "in review" and then go back and rate them later. Either way I wouldn't worry about it too much.

Well, I couldn't find any existing/active SEO meetup groups in Southern California so I decided to start a new one. Check out this separate thread for more information.

I couldn't find any existing/active SEO meetup groups in Southern California so I decided to start a new one with assistance from Sterling Sky. Check out Southern California SEO Meetup. It's super chill, just looking to meet and learn from other people also interested in SEO. We have our...

Yes, this is common especially since Google rolled out the Rotation Update in September 2023 so now the leads are being spread amongst more businesses. So it could be your business gets a bunch of leads and then for a few days other businesses are highlighted above yours. It could also have...

Does anyone know of any active local SEO or general SEO meetup groups in Southern California? From Los Angeles to San Diego or anywhere in between. Could be something more formal like BayAreaSearch or SEO IRL in Toronto or more informal like SEO Beers in Denver. Just looking to meet and learn...

Hi Steve, I'll do my best to answer these for you. From the sounds of it, this client is in a legal vertical. Google's data retention policies state that "recordings and messages in legal verticals are retained for 60 days." That's why they can't see calls older than that in their LSA...

Hey! So Google says, "A flooring professional is a service provider who works on floor installation, repair, sanding, and refinishing, among other services." Also, the service types available under this vertical are as pictured below. Hope that helps!

Hi @brianwildman, yes I'm having issues with it. Using emails that are associated with an MCC, I can submit other requests through that form but when I do "Dispute lead" in the "Tell us what we can help with:" section and select "Dispute charges" in the "Choose the best description of this...

When I try to submit "Dispute charges" requests through that form from any of my email addresses tied to our Manager Account (MCC) Google gives me this error message, "Based on your answers, our support specialists won't be able to help you fix this problem. Please try one of the solutions given...

Hi Steve! Here are a few general suggestions: Keep detailed notes on the new LSA account customer IDs (CID's) and which corresponding GBPs they are attached to as you set them up. If you're setting up a lot of new accounts consider working on just a few at a time so you and the client don't get...

I just noticed the number of photos listed was way off on a few of the profiles I checked. None of these had even close to those numbers of photos. Has anyone else seen this before?

You are technically only supposed to have 1 LSA account per Google Business Profile (GBP) but as of now, it is still possible to create multiple LSA accounts per GBP listing. You could also set up separate LSA accounts without a GBP and just get LSA reviews on them to get those accounts to go...

Hello @dgervase, I know you said the client is extremely responsive but the first thing I would check is how many calls they received vs connected calls vs leads charged over the past 6 months or so. I've seen a lot of accounts experience a drop in leads like this and most were from an...