Instant Outcomes on LSA Disputes

[brianwildman]

Has anyone else noticed recently that when you dispute an LSA lead the decision on whether or not it has been accepted or rejected is coming back instantly? I know before it would take a couple of days.

 

[Chris Barnard]

Has anyone else noticed recently that when you dispute an LSA lead the decision on whether or not it has been accepted or rejected is coming back instantly? I know before it would take a couple of days.

Yup, been noticing that too.

 

[JCL Marketing]

I'm not sure why this didn't get more attention. I get a response as soon as I hit send in most cases. The phone recordings can't play any part in the dispute process. I have recordings of clients calling up to cancel appointments, reconfirm appointments, and/or explicitly state they're calling back and these get denied almost 100%. Most other situations seem to be approved pretty well but the clients calling back, especially on another number, are tough to take. $40-50 to get the lead and another $40-50 to have them call back and cancel.

 

[brianwildman]

I have about 50 attorney clients who are using the LSAs and I am having my team escalate the disputes with Google support here after the dispute is instantly rejected:

https://support.google.com/localservices/gethelp?issue_description=dispute+lead
This way you get to chat/email with a real person. It is difficult to keep track of each ticket but at the end of the month it is probably saving each client around $1000. Hope that helps!

 

[JCL Marketing]

That looks wildly helpful. Thanks so much. I'll definitely give it a try.

 

[Matt Casady]

When I try to submit "Dispute charges" requests through that form from any of my email addresses tied to our Manager Account (MCC) Google gives me this error message, "Based on your answers, our support specialists won't be able to help you fix this problem. Please try one of the solutions given previously."

@brianwildman, do you mind if I ask if you are able to submit requests through that form with emails tied to an MCC?

 

[brianwildman]

Hi @Matt Casady,

Yes, I can submit a request through that form with emails that are associated with my MCC. Are you having issues with it?

 

[Matt Casady]

Hi @brianwildman, yes I'm having issues with it. Using emails that are associated with an MCC, I can submit other requests through that form but when I do "Dispute lead" in the "Tell us what we can help with:" section and select "Dispute charges" in the "Choose the best description of this issue" section it gives me that error message.

"Based on your answers, our support specialists won't be able to help you fix this problem. Please try one of the solutions given previously."