Instant Outcomes on LSA Disputes

[brianwildman]

Has anyone else noticed recently that when you dispute an LSA lead the decision on whether or not it has been accepted or rejected is coming back instantly? I know before it would take a couple of days.

 

[Chris Barnard]

Has anyone else noticed recently that when you dispute an LSA lead the decision on whether or not it has been accepted or rejected is coming back instantly? I know before it would take a couple of days.

Yup, been noticing that too.

 

[JCL Marketing]

I'm not sure why this didn't get more attention. I get a response as soon as I hit send in most cases. The phone recordings can't play any part in the dispute process. I have recordings of clients calling up to cancel appointments, reconfirm appointments, and/or explicitly state they're calling back and these get denied almost 100%. Most other situations seem to be approved pretty well but the clients calling back, especially on another number, are tough to take. $40-50 to get the lead and another $40-50 to have them call back and cancel.

 

[brianwildman]

I have about 50 attorney clients who are using the LSAs and I am having my team escalate the disputes with Google support here after the dispute is instantly rejected:

Sign in - Google Accounts

This way you get to chat/email with a real person. It is difficult to keep track of each ticket but at the end of the month it is probably saving each client around $1000. Hope that helps!

 

[JCL Marketing]

That looks wildly helpful. Thanks so much. I'll definitely give it a try.