Recent content by MLane

Suggest an edit that the business "doesn't exist"

Hello, try making the edit using "suggest edit" button found on Maps or the knowledge card in SERP's. I find it often fixes this kind of issue.

Your search results look normal to me today, but if you still need to make valid updates to the address or phone, instead of making the changes in the Profile Manager, try "suggest edits" as it will get the data published without the danger of triggering the need to reverify.

Video verification is a bit of a misnomer. It's actually a live call from Google support that's more like facetime than a phone call. Support will provide a link to download an app that supports the video aspect of the phone call, and any pertinent instructions about the call and what to expect.

Hi Craig, I'd suggest your former domain redirect to the new one. Make sure the new site mentions the former name, address, that the business is going mobile, etc. Once those are live, suggest edits to the existing profile as a user. And, as others here have mentioned, I'd roll out the updates...

Hi ericriess - you can report the review as "off topic"!

We're seeing this issue again! The Service department profile is populating the knowledge card instead of the dealership. Optimization and nesting is appropriate on both profiles. Is anyone else having this issue? What actions can we take to correct it?

You noted that "The one from May also had a duplicate merged into it". The issue is with the merge. Google did not perform it correctly. Google merged the primary profile into the duplicate, and then moved the reviews over to the duplicate. The remaining profile may have the reviews on it, but...