Recent content by Mudslide

Done via Twitter thx J

I went to GMB support and the help forum but Google gave me the run around and instead of reading my email communications they kept ignoring what I was saying and tried to get me to use their appeals process again - however I can't use their appeals process as it is stuck on this status...

The noreply email that Google sent to me states: Because this request is complete, this email address can't accept replies. We regret any inconvenience. How do I contact Google to reply and notify them?

Can anyone help me with this?

Hi Colan, Google emailed me and said: "We found these reviews in violation of Google policies, so we've made all the removals you asked for." However, the review has not been removed - it's been 6 days now. The case ID number that Google sent me when I submitted the appeal does match the...

Hi Colan, Google emailed me at 3:45am this morning to say the review has been removed, however, it is still there. I checked in with Google Review Manager and this does not say the review has been removed - its status is still "elevated" not "removed". Thoughts? The review is still live on Google.

Thanks Colan, how long does it usually take to hear back from Google? It's been 9 days since I submitted the appeal. The status of the appeal is "elevated".

I figured it out, I will wait to see if the evidence I provided will prompt Google to remove the review.

Not yet, no. How do I provide evidence? If I use the new "Manage Your Google Business Reviews" workflow, it doesn't give me the option to provide evidence. I am using a laptop, Google Chrome, Google Business Profile Help. Is there another way I can upload evidence or type a message to Google?

I already reported the review to Google and they said they won’t remove it. I click the 3 dots and reported to Google but they email back and said the review is OK and won’t be removed. Can anyone help? It’s blatant.

BREAKING NEWS: @Colan Nielsen @JoyHawkins @BenFisher I just searched for my business and it is showing up in the 3 pack again “ranking high” same as it was before my suspension. Weird thing is, my account is still suspended in my Google Business Profile Manager. Let’s hope this is the start...

Does anyone have any news on this Google My Business Bug getting fixed? It’s been 2 1/2 months so far and I’m still suspended. @Colan Nielsen @JoyHawkins @BenFisher ? A local specialist recently wrote that you can either wait for Google to fix the bug or submit a new GMB listing and loose your...

So 2 months is long enough to wait in your opinion? It should be fixed by now and my listing reinstated by now?

Has anyone had this problem in the past? If yes, how long it took to get reinstated?