How to remove obvious “Conflict of Interest” 1 star review posted by competitor?

[Mudslide]

I already reported the review to Google and they said they won’t remove it.

I click the 3 dots and reported to Google but they email back and said the review is OK and won’t be removed.

Can anyone help?

It’s blatant.

 

[Colan Nielsen]

Did you appeal the review and provide evidence?

 

[Mudslide]

Not yet, no. How do I provide evidence? If I use the new "Manage Your Google Business Reviews" workflow, it doesn't give me the option to provide evidence. I am using a laptop, Google Chrome, Google Business Profile Help.

Is there another way I can upload evidence or type a message to Google?

 

[Mudslide]

I figured it out, I will wait to see if the evidence I provided will prompt Google to remove the review.

 

[MeganR]

I've had the same problem as mudslide. Where do we upload evidence?

 

[Colan Nielsen]

You can flag the review inside your Google My Business dashboard by following the instructions in this help center document - Remove reviews from your Business Profile on Google - Android - Google Business Profile Help Select the "Request Review Removal" button.

If the review is still there after five days you can check on the status here - https://support.google.com/business/workflow/9945796

Once you go into check on the status there should be an option to appeal the decision.

 

[Mudslide]

Thanks Colan, how long does it usually take to hear back from Google? It's been 9 days since I submitted the appeal. The status of the appeal is "elevated".

 

[Colan Nielsen]

Typically it should be resolved by now. But the "elevated" status indicates that they must be reviewing with other teams. I'd give it until Monday.

 

[Mudslide]

Typically it should be resolved by now. But the "elevated" status indicates that they must be reviewing with other teams. I'd give it until Monday.

Hi Colan, Google emailed me at 3:45am this morning to say the review has been removed, however, it is still there. I checked in with Google Review Manager and this does not say the review has been removed - its status is still "elevated" not "removed". Thoughts?

The review is still live on Google.

We found these reviews in violation of Google policies, so we've made all the removals you asked for.

 

[Mudslide]

Hi Colan,

Google emailed me and said:

"We found these reviews in violation of Google policies, so we've made all the removals you asked for."

However, the review has not been removed - it's been 6 days now.

The case ID number that Google sent me when I submitted the appeal does match the email I received from Google saying they have removed the review.

I checked my review manager and the status of the review still says "elevated".

Is this a bug in Google's system?

Please let me know.

 

[Mudslide]

Can anyone help me with this?

 

[keyserholiday]

Can anyone help me with this?

Reply back to Google that is was not removed

 

[Mudslide]

The noreply email that Google sent to me states:

Because this request is complete, this email address can't accept replies. We regret any inconvenience.

How do I contact Google to reply and notify them?

 

[keyserholiday]

Contact GMB support and if that doesn't work, go to the help forum

 

[Mudslide]

I went to GMB support and the help forum but Google gave me the run around and instead of reading my email communications they kept ignoring what I was saying and tried to get me to use their appeals process again - however I can't use their appeals process as it is stuck on this status:

Escalated - check email for updates

Added to which, I already appealed the review, that is stuck in the above status, and then I received an email from Google saying they have removed the review - however it's not been removed - it's stuck in the above status.

The Case ID number match up too, in the emails I received from Google, so the review in question is definitely the review that should have been removed.

Why is Google telling me to appeal the review a 2nd time, if you only get one stab at it?

I appealed the review 1 month ago!

Can anyone help me get the review remove as it is an obvious conflict of interest posted by a competitor that is calling out their own company name and offering a discount for their services?!

 

[keyserholiday]

Please dm me the forum link

 

[Mudslide]

Done via Twitter thx J

 

[keyserholiday]

Done via Twitter thx J

Got it thanks

 

[Mudslide]

Got it thanks