Replies to Reviews and Photos Missing when removing Duplicate Profile

[GeoP]

Hi,

Recently we had our clients reviews and photos go missing from their GBP when we removed a duplicate profile that they have. This had happened to them in August and Google support was able to bring them back when I reached out to them about the issue. Then Last month they had another duplicate profile and that profile was removed. Then the issue occurred again with missing replies to reviews and missing photos on the main GBP. I have never seen this situation before. All the reviews are still there but not the replies or photos. Support keeps telling me if we don't have a screenshot then they can't do anything. I told them they helped the first time with this issue and screenshot was NOT needed for proof that our client had replies to reviews and photos on the profile. I even sent them the support ID from the first time and still they said they need a screenshot.

Is there any way to resolve this issue?

 

[JS Girard]

If a profile is fused away to a different profile, all photos are gone. nothing to be done period. Support will not help. (the photos on the profile that remains [same review link, same CID etc.] should be fine)

Reviews can vanish entirely from either profiles, but this is usually temporary. In my experience they reappear within a week or two.