Matt Chauhan
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- Joined
- Feb 22, 2021
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We are working with a Plumber in North Riverside, IL. A few months ago, we encountered a duplicate GBP for his business. When we reached out to our client about it, he said that the address in the duplicate GBP is of his old shop. He had access to the duplicate profile and made us managers on the profile. When he gave us access to it, the GBP was not verified. He was getting an option to verify the duplicate GBP by postcard. He somehow got ahold of that postcard at his old shop address and verified his profile. However, after a couple of days, Google rejected that and asked for another verification via video submission. Now, the client can't record a video because he is not working out of his old shop. So, I currently have access to that duplicate profile, but it requires verification.
We then contacted Google Business Profile support and asked them to help merge or delete that duplicate profile from Google Search and Maps. We have reached a dead end with them. They say that "the merging can not be done because one Business profile is inactive and contains different business addresses, categories, etc."
They also mentioned that "a duplicate Business profile can only be marked as permanently closed, or you can also delete the Business profile, please. We will be unable to remove the duplicate profile permanently from Google search, please."
We have also tried suggesting edits directly from Maps, but Google doesn't seem to take any action.
What is the best way to remove the duplicate profile from Google?
We then contacted Google Business Profile support and asked them to help merge or delete that duplicate profile from Google Search and Maps. We have reached a dead end with them. They say that "the merging can not be done because one Business profile is inactive and contains different business addresses, categories, etc."
They also mentioned that "a duplicate Business profile can only be marked as permanently closed, or you can also delete the Business profile, please. We will be unable to remove the duplicate profile permanently from Google search, please."
We have also tried suggesting edits directly from Maps, but Google doesn't seem to take any action.
What is the best way to remove the duplicate profile from Google?