Recent content by narinz

Thank you for your response! Yes, I am aware that we cannot merge; also, the goal is not that. As far as I have read online, by suggesting changes (and not making changes directly from the owner dashboard), I can set a label that says "Moved". In a perfect world, I'd rather have the account...

Hello everyone, We have two verified GBPs for the same business, two locations a few miles apart in the same city, offering the same services. One is closing. The closing one has good visibility and reviews. Since the addresses differ, is marking it "moved" better than "permanently closed"? Or...

Hello everyone! We have been getting a lot of notifications about review removals across many accounts. Has everyone been seeing this? Typically, they do come back, but unfortunately, it is also difficult to track whether all of them are coming back. Any insight about this would be much appreciated.

Update to this thread: Video verification was the only way to verify. We had to add a nameplate to the door and include it in the video in order to match the doctor's name on the GBP.

They moved. Google requested a video verification instead of uploading document-based evidence. The account is still pending for the video verification, so I think at the moment I shouldn't appeal. Would showing the utility bills or other documents that state the name of the doctor on the video...

It doesn't have the address on the wall - but we could show the street signs. Although the issue is that the clinic signage doesn't have the doctor's name, and per Google's request, the name of the GBP should match the signage.

Hello! I’m working on verifying a doctor’s GBP after updating the address. The new location is a clinic they own, but only the clinic name is shown on the signage, so the video verification was rejected. I couldn’t find clear guidelines on what exactly needs to be shown in this case. Has anyone...

Hello everyone! We recently claimed a profile that was created by someone with whom the client doesn't have contact. We requested access, and because the owner didn't respond in 3 days, we were able to claim it. But unfortunately, the client doesn't have access to the phone number or the email...