Recent content by NevenaIvanova

You just need to reply to the automated email that you still require assistance about the submitted query.

It's worth mentioning that there has been a surge in Google requiring re-verification when the business owner changes the primary category.

Hi Ben, I am afraid that I faced the same issue when creating an agency account. Has somebody found a workaround?

I see. Unfortunately, this hasn't solved the ongoing restrictions on my end, as apparently they are not related to account restrictions.

Hi norr9075, Thanks for sharing this valuable insight! Can you please specify, have you transferred the ownership fully to the new account, or simply added it as an Owner, and kept the previous one as a Primary Owner?

Hey Rich, We are together in this situation, as I manage around 8 businesses that were silently banned from utilizing the channels to communicate with the customers. The good news is that at some point they remove the restriction without any explanation why. The bad news is that some of the...

Hi Lluc! Thanks for taking the time to look into this peculiar case. Let's dive into your questions: The profile it merged with was from the previous hotel brand, operating under Hilton St Anne’s Manor, Bracknell. We diligently followed the guidelines, created a page for the new brand, marked...

Poking this topic, as the issue is still on the table. In summary, this accommodation listing does not appear in any hotel-related searches, regardless of how much we zoom in on the map. However, it does rank for other keywords such as spa, wedding venue, and so on. Any advice would be highly...

Hi Lluc, Thank so much for digging into the issue on our end. I am currently escalating it by all means to Google, and hopefully the engineers will be able to rectify it, to avoid confusing potential customers. As for the dropdown option you mentioned, this is something I've previously...

Hello, I spotted a widespread issue for all hotel businesses concerning the Popular Amenities section displayed on Google Maps listings. When a hotel has an indoor pool, and not an outdoor pool, one of the published Popular amenity on the Google Maps listing on Mobile is "Outdoor Pool"...

Is anyone able to jump in with an advice on the above?

Hello, I am looking for assistance or advice with an issue related to the search terms predictions displayed for brand keywords for one of the businesses I manage. When we search for "Hilton Melbourne", there are 4 suggested results, as illustrated on the below screenshot: Let's focus on the...

Last month, I had two locations that were irregularly marked as Duplicates and for the first time since I've been dealing with those, Google Support managed to recover the deleted pages fully. They even managed to pertain the same CID links. :love::eek:

Thanks for the suggestion. I think that the address is not a factor here, as the listing used to rank good in the past. Things had changed however, when the business was penalized for a while.

I suppose they don't appear to the public, because the videos don't meet the Google requirements, e.g. length, size, etc.