Recent content by Niki

Hi Claudia, Before contacting support to merge the listings, did you move the location of the "old" listing to the new location too, so that both listings where in the same location?

Thank you for the answers. I guess I am going to have to eventually see if I am able to merge the listings.... but absolutely no guarantees to the client. Very helpful to hear from you both though as it gives me the peace of mind that doing all I can for the client and I am not missing a trick.

Hi, looking for advice on the best way forward for a particular situation. A Restaurant client is currently in Location A and with a Google business profile that has top ranking and 6,000+ reviews! They are opening Location B with the same name in April (only 1km away but in a different town)...

Hi @Colan Nielsen Manually inputting the menu items worked. Many thanks for the suggestion. It is now featuring the manually updated items and it has also removed the outdated ones that were automatically included. So this just remains an issue for those places with frequent changes to their...

I can try but it is a very time consuming exercise especially for clients that have frequent changes to their menu. This particular client, being a patisserie, updates their menu on a weekly basis. That would mean manually changing the menu items individually every week rather than just...

Google has been showing a Menu button on restaurant business profiles (next to website, directions, call, etc.) It is in most cases showing wrong and outdated items and prices. In one case, for example, it seems to be getting the information from a 3rd party food delivery service provider...

Hi Elizabeth Thanks for your reply. I just got an update with a new ticket number from Google support stating: "I understand that you would like to get tickets that will direct customers to the correct place to purchase tickets to the attraction. Your request has been passed on to the...

Hi, I am posting here in the hope of finding some help/feedback/solution, since I have had no luck with both the GBP Help Community or by opening a ticket with Google support. Copying below my post with the relevant info ... Many thanks, Nicholas Changed category but the GBP dashboard has...

Hi Michael, As you know, you can do a normal search in Google Maps, and get Google listing results quite similar to those on Google Search, so I guess people have started to use it more. I wouldn't know the specific reason why people are using Maps more (or at least that is what stats show)...

Hi Michael, Things seems to have remained as they were with the new changes implemented. I am pretty certain it is because of the new EU anticompetitive regulations but it remains an assumption. Through the 'Insights' provided by business profile dashboards, I have also seen a very significant...

I am not referring specifically to hotels but rather to the business profile panel that appears when you Google the name of a particular business, eg:

As of this morning everything seems back to normal for the Google business profile panel in desktop search results. Products are featuring again and the large reviews section is not there any longer. The only thing that has stuck is that the Maps preview pic is still not clickable (the one next...

Hi Lluc, I am getting the GBP profile when I click on the local pack. See two screenshots below:

Hi Lluc, Thanks for the detailed answer. It gives a much better insight into what's happening... even though, as you said, it is all a bit up in the air at the moment with lots of changes and many things not working. So I guess we can only expect more changes. Do you report these bugs/issues...

Just tried profiles outside Malta and non-EU. They appear the same for me, that is, maps not clickable and with the new massive reviews display format...