Recent content by OIG_Steve

Excellent letter. Not sure if this is helpful but the issue of Grubhub and other ads is now 10x worse for restaurants. Consider a small restaurant owner whose only revenue is delivery & takeout - and grubhub/seamless/others taking a double digit percentage of that revenue.

Exactly... I've been trying to figure out what to do because a restaurant owner client is getting hurt badly by Grubhub and occastionally other services appearing in a huge ad promoting a discount if you order through them. As a result, the restaurant owner, whose only revenue during the...

Got an ad credit for a client about 3 days ago. I consider the client a good customer of adwords, spending maybe 15K per year for the last 5 years. I know that amount may be small compared to other businesses. This is a client whose enitre 20 year business is threatened right now. The ads...

Hi All, Is there any way to prevent ads from showing in a GMB Knowledge Panel? For example, see the Grubhub ad in the GMB listing in the attached screenshot. Restaurants who now have no choice but to do takeout & delivery because of the Covid crisis are now faced with their entire revenue...

This may be related to my favorite conundrum (ok least favorite.) I'm assuming the original question is referring to a responsive page with some of its content blocked out (display=none) for moble screensizes. This is what I would like to be able to ensure that mobile users arent forced to...

Thank goodness for SterlingSky and this thread about LocalStack... I was going off of an incorrect citations listing that Bright Local was reporting, and LocalStack was one of the ones I was trying to get corrected because it had an old address for a client. Couldn't get it to do anything with...

Hi Jeffrey, Here's what I have from a client with what I consider a volume of traffic that would be OK to draw conclusions from. The data is from January 2019 till today. Data is from Organic, Google-only search traffic (3 pack + organic), from new users column in analytics: Total: 88.7K...

This could be an extremely revenue-affecting situation for individual businesses in competitive markets, especially if reviews change in the knowledge panel in near real time. I can imagine this fake reviews attempt being an initial test to monitor reaction time by google on what could...

Thanks - appreciate the GMB forum link also. My main concern is still present though - I don't expect I or any clients will catch these types of serious business-impacting local serp (or organic serp also) issues unless we/they search on their own keywords every day, which none of us has time...

This whole issue is quite worrisome because... (and please let me know if I'm wrong).... Other than from this forum, I would never have a way to know about a missing listing unless I was scanning the serps or maps or snackpack, for all clients, all the time. (And clients probably assume I would...