Recent content by richardwaine

I have seen that as an issue in Europe and other countries. In the USA, not an issue. Google understands this is a photography business. They also understand what a headshot is. My profile is packed with all the information they require, and they have never challenged the nature of my business...

https://support.google.com/business/thread/205926257?hl=en&msgid=207132518&sjid=18168159654460170929-NA Notice the date stamp on the posts

I appreciate the help, Mike! I wish I was more hopeful that creating posts in that community would be beneficial. I had hoped that these posts, here and in all of the other places I have mentioned the issues, would have caught the attention of more influential people, google leadership, or...

Mike, I'm a headshot photographer. my GBP is photography-related. My reviews are all related to the experience I provide to my clients. I am very much aware of their policies around the reviews, and ensure that my clients adhere to them so we don't end up having this kind of situation. So, I...

Mike, I know your name and reputation as being pretty involved in local seo and all things Google, but I have been dealing with a similar issue for more than 7 months! Disabling accounts, trying workarounds, adding email addresses... all for nothing. Won't work. Google has issues and a real...

My apologies for the delay in replying and giving some form of update. At last update, there has been absolutely no movement on a solution to the issue of being unable to reply to reviews. I have been in contact with a supervisor from Google's support team, but information is nonexistent...

It's not all that interesting. If you've been following along with my post, then you know I requested to speak with the supervisor. After getting nowhere after 6 months with the regular support person, I got tired of the excuses. The really interesting part is that they recognize there are...

Unfortunately, I still cannot reply to reviews. I did have a conversation with a Google support supervisor. Yes, they actually called me! It seems that the supervisor will be taking over my case. In and of itself, that is meaningless, since the issues rest in the hands of the engineers...

If it is a Google Bug, 6 months should have been more than enough time to rectify the issue... but again, support hasn't been so "supportive." They just ask for patience and understanding... but no results. With so many people using Google products, I find it odd that I am the only one who has...

Just a brief update: On Oct 11th I attempted to add one of my secondary emails to my GBP in order to test the theory that my primary email address was being "silently banned." It is currently October 14, and I have yet to even receive an email invite to my own GBP. I'll wait a few more days...

That's a great thought! Wouldn't google's support team just outright tell me that something I did caused that kind of a "silent ban"? Wouldn't they alert me to the kind of behavior that caused that? Should I use another one of my email addresses? I'll give your idea a shot and report back...

I do keep a close eye on my GBP. I try to make an update post once per week. Can't do it. I try to reply to reviews within 24 hrs of receiving them. Can't do it. They have informed me that the issue was passed up the chain ("escalated"). I have no idea if engineering even knows there is an...

Thanks so much for your reply! I don't think so. I'm a professional headshot photographer by trade. I do my own SEO and web dev. To date, I have accumulated more than 500 reviews, and up until about 6 months ago, I had no problem responding to reviews. Around the time that Google killed the...

Hey all, I have had an issue replying to reviews on my Google Business Profile for around 6 months. Each time I attempt to reply to a review, the dialogue box pops up telling me that it was posted. Upon refreshing the screen, the review disappears. I have been engaged with Google for 6...