Recent content by SydneyMarchuk

I have but they're unable to confirm why 19 products are only live on Pointy and not their GBP profile.

Hi! Yes, I have waited over a week (this is the timeline I was given by support). I have a separate Google account as a manager on their GBP and set everything up via that account.

Hi! Looking for some help/advice regarding setting up integration between Pointy and GBP. For weeks, I have been working to add SWIS products to a client's Google business profile. From my understanding, we have done everything correctly — added the manufacturer/standard UPC/barcodes to each...

It seems to be a known bug! Joy has it in her guide for January technical issues. Happy to hear this isn't a stand-alone issue. Hopefully it's fixed soon. :)

Hi Carrie! In my case, the listings haven't had these descriptions published since we added them late last week. This is why I am thinking it's a bug and investigating further - hopefully, you have more success with the descriptions publishing!

Hi everyone! I have run into an issue with service descriptions. Basically, when I post a description for a service within the recent 300 character limit, it doesn't seem to publish. Past descriptions (longer than 300 characters) on other listings still seem to be published and accessible...

These locations auto-populate when I begin writing them in the search which makes me believe they are available to add as service areas but this happens after I press apply. Very strange. I have tried adding London as well and the edit won't stick.

Hi everyone, I am having an issue when adding new service areas. I added 6 new service areas and 4 of them were rejected instantly. When attempting to override the rejections, I was met with this: All of the service areas added previously were accepted and not marked as invalid before. Has...

I have been checking every day since the bug and it seems to be fixed now!