Recent content by TheRD

Hi Tony, thanks for pointing that out. I think Google created a new listing and connected it to the account vs. just letting us reverify the address change. Now I have to see if there is a way for them to connect us to the old account and update it, so we don't lose all the information we added...

Hi Thanks for the response. I'm 99% certain that the original account holder is the one at the law firm who then updated the location when the law firm moved one town over. It's just making me shake my head that all of the content on the GBP account is gone. Photos, Q&As, reviews, posts...

Ok, new wrinkle. The account is finally showing as verified, but all of the information that was on the account - reviews, photos, posts, any performance data - are all gone. It's like the entire account was reset. Is this something Google Support can restore?

Thanks for the responses, everybody. After a week, the account still showed as "needing verification." When I finally heard back from them as to why, they said "As we discussed on the video call, we asked that you not make any edits to your business profile. However, it appears that changes...

I have a law firm client in Connecticut (ctinjurylawyers.com - the firm is Leighton, Katz & Drapeau LLC) that moved from Vernon, CT to nearby South Windsor, CT at the end of June. When we updated the GBP, it triggerd a video verification which uploaded successfully, but kept showing as pending...

Thanks everybody! Definitely gives me a clear roadmap about steps to take while making this update. I really appreciate the input.

Hi, I have a client who is moving their main office on June 30, 2025 from Rockville, CT to South Windsor, CT. We have a notice on the website about the impending move and will update the footer/contact page with the new address once the move is completed. We been making a good number of...

I have a client with a Google Business Profile they set up and never looked at for a few years. We went through it, and the opening date is set for April 2019, when they moved to their new location. However, the business (same name) has been around since 2003. I want to update the opening...

Hi, I've seen 7 ownership requests to the same account in the past 30 days. The first few were all from the same name and email and then it was quiet and then a renewed round, 1 request per day in early April, new name and email. In all the cases, we've rejected the requests, but it's...

Hi Tony, Elizbeth & Brandon, Tony - Hello from West Hartford! Small world ;). Elizabeth and Brandon, great advice. I just started working with them and the SEO piece is underway as well. Great tip about the GBPs for other items like Camp KO. For the other facilities, do you just google...

Hi I am helping a local high school (Kingswood Oxford School, West Hartford, CT) work on their online presence. My son is a student there and I've been a big fan of the school. We reclaimed their GBP listing and then started bumping into some odd items that differed from what I encounter with...

Hi, I can see this is an older post...is there any sense in 2023 if reviews are still disabled for schools?

Hi Colan Thank you for responding. It is possible, though unlikely. We were able to regain control and had to verify again (sigh) and update all the information that had reverted it back to the old listing. We removed the one user on the account who is no longer affiliated with the business...

I have a client - lake accounting and tax meriden ct - whose GBP we updated recently (new name and new address, he had been part of a company called The Nesso Group, which he left and took back his GBP profile with his reviews - all with their blessing). With the new address, we were prompted...

Ok, we'll give it a shot!