Content by therkf in December, 2025

Thanks, @ElizabethRule - I've been trying with the verification status tool based on Stefan's post from earlier this year. Good reminder to keep trying to get the contact option! And thanks again @keyserholiday

We have a client who recently moved to a nearby city within the same state (under 20 miles away). We had talked about a plan to update their info in stages to help GBP, but they got excited and went straight in to make edits to the address. Now the GBP is still active and acting like a verified...

You know more than most ... so if you don't know, then I don't feel like an idiot for not knowing! Turns out, once we got him into Incognito it worked fine. (I suspect there may have been a permissions issue on his phone as well, but can't confirm.)

I look forward to finding out! If @keyserholiday has never heard of it, I feel a lot better about being confused. 😂

We have a client who is trying to do video verification for a new location. After a few false starts with this, we finally had him lined up to his video ... and instead of being able to start the video, he gets the "Complete video verification on your mobile device message". On both his iPad...