Recent content by therkf

Thanks, @ElizabethRule - I've been trying with the verification status tool based on Stefan's post from earlier this year. Good reminder to keep trying to get the contact option! And thanks again @keyserholiday

We have a client who recently moved to a nearby city within the same state (under 20 miles away). We had talked about a plan to update their info in stages to help GBP, but they got excited and went straight in to make edits to the address. Now the GBP is still active and acting like a verified...

You know more than most ... so if you don't know, then I don't feel like an idiot for not knowing! Turns out, once we got him into Incognito it worked fine. (I suspect there may have been a permissions issue on his phone as well, but can't confirm.)

I look forward to finding out! If @keyserholiday has never heard of it, I feel a lot better about being confused. 😂

We have a client who is trying to do video verification for a new location. After a few false starts with this, we finally had him lined up to his video ... and instead of being able to start the video, he gets the "Complete video verification on your mobile device message". On both his iPad...

Confirmed - they were able to correct it after only two interactions.

Thanks. Missed that ... more coffee needed on this Friday.

FWIW, the only place I can find similar text is a summary on an unverified listing on this directory site. https://www.forarizonalovers.com/mesa/en/best/flower-delivery-mesa You're not trying to tell me that Google's AI summaries are pulling data from random low-quality sites, are you? That...

Thanks - I was afraid of that. I don't see the AI warning message on this listing. That's even scarier! :ROFLMAO:

A client alerted me to this yesterday. We are seeing a one-line business summary appearing on their GBP panel. We're not sure where the text is coming from - and it's inaccurate (of course). It appears above the address, near the top. (see screencap) The lengthier business-provided...

Thank you both so much. The client is in a saturated area, moving from the sticks into one of the SAB metros. I think we'll go ahead with the address change.

So if they can see the address in the backend, and the address needs to be updated, but we can't see the address to change it ... what's the best course of action?

Thanks, @JeffClevelandTN It's very rare for me to work with a strictly SAB client. Almost always brick-n-mortar retail or professional office. So this is new territory anyway, and NMX is adding to the unknown. I seem to recall (for whatever that's worth) that in the old dashboard there was...

Hi, all! I would appreciate any guidance you can offer with this scenario. A new client has an SAB listing as she goes to clients to work on their premises. Her current registered business address (home - not shown on her listing) is in a town an hour away from her SAB area. She is moving to a...

Thanks again. In both these recent cases, the listings disappeared without any notice from Google. Even with hard suspensions, isn't it expected that you'd receive an email about the suspension? Or is it possible that their agency had an account suspension that wiped out some listings with no...