Recent content by therkf

Confirmed - they were able to correct it after only two interactions.

Thanks. Missed that ... more coffee needed on this Friday.

FWIW, the only place I can find similar text is a summary on an unverified listing on this directory site. https://www.forarizonalovers.com/mesa/en/best/flower-delivery-mesa You're not trying to tell me that Google's AI summaries are pulling data from random low-quality sites, are you? That...

Thanks - I was afraid of that. I don't see the AI warning message on this listing. That's even scarier! :ROFLMAO:

A client alerted me to this yesterday. We are seeing a one-line business summary appearing on their GBP panel. We're not sure where the text is coming from - and it's inaccurate (of course). It appears above the address, near the top. (see screencap) The lengthier business-provided...

Thank you both so much. The client is in a saturated area, moving from the sticks into one of the SAB metros. I think we'll go ahead with the address change.

So if they can see the address in the backend, and the address needs to be updated, but we can't see the address to change it ... what's the best course of action?

Thanks, @JeffClevelandTN It's very rare for me to work with a strictly SAB client. Almost always brick-n-mortar retail or professional office. So this is new territory anyway, and NMX is adding to the unknown. I seem to recall (for whatever that's worth) that in the old dashboard there was...

Hi, all! I would appreciate any guidance you can offer with this scenario. A new client has an SAB listing as she goes to clients to work on their premises. Her current registered business address (home - not shown on her listing) is in a town an hour away from her SAB area. She is moving to a...

Thanks again. In both these recent cases, the listings disappeared without any notice from Google. Even with hard suspensions, isn't it expected that you'd receive an email about the suspension? Or is it possible that their agency had an account suspension that wiped out some listings with no...

@Colan Nielsen thanks for this! That link is very helpful as we've been contacted by two businesses very recently who had their GBPs disappear without notification. Both claim there was nothing nefarious going on. Since they weren't clients, we don't have their CIDs, but we're creatively...

Interesting! I missed the initial big shift this week (buried in a project), but had a business owner in CA referred to us today because of a devasting drop. She's a storefront with service area (delivery) and claims to have lost 75% of her sales after being punted from the Local Pack. In this...

Yes - I'm going to try my best to differentiate. The phone number is the biggest concern right away.

@Colan, Both are naturopathic doctors, one focusing more on aesthetics, the other on regenerative treatments.

It's been a while since I've had a client in this scenario, so I will definitely appreciate any guidance. We've picked up two new clients who happen to be sharing the same office. Each has a distinct name for their practice, but the have the same address, suite, and phone number. One has an...