Recent content by valentinb13

So my one concern with marking it as closed is the current doc already has a few 5 star reviews. She doesn't seem too worried about the current good reviews, she seems to just want to get rid of the association with the negative reviews/doc. The negative reviews are over 2 years old. I know that...

I posted this originally in the Reviews forum, but this is now coming back around and becoming a potential "multiple profiles issue" Client has taken over a practice from a previous doctor. The previous doctor is no longer affiliated with the practice at all. For all intents and purposes it's a...

I just noticed the same thing with one of ours. I made a minor description edit (to fix a typo) and it won't be accepted -- when I clicked a "learn more" notice I get the same "your account is restricted..." message but no email or anything. None of the edits I made have been accepted so far...

Client has taken over a practice from a previous doctor. Previous doctor is no longer affiliated with the practice at all. For all intents and purposes it's a new practice utilizing an existing practice name. What course of action is there to have the old, very negative reviews of the previous...

did this ever work to update/correct the listing?

Ah, yep — now it is. In maps, it's the appointment link, in the knowledge panel though it's not obvious/prominent. I'm guessing there's no way to force that?

Golf course client asked about having their "Book a Tee Time" links added — I went into their profile and added the link via the Bookings button, but I'm not seeing the book now buttons or anything related to the link showing up. Is there a review period before that link will appear? is it only...

Any update on this? We have a healthcare facility client that wants us to add an Urgent Care listing like you're referring to but I was concerned about the filtering issue

Thank you — that was also my assumption and we are trying to work with the client to improve their review acquisitions for this location.

OK — I have my opinion on this, but it's just that: an opinion. Client has multiple offices/locations and corresponding GBPs. One of the secondary offices in our city has very few reviews and a relatively 'poor' star rating (mid-3s). They were told by a 3rd party marketing company that it's...

they don't actively revert the listings — but if bad info gets into the aggregators/listing sites it could cause them to change to bad info. It would be wise to work on updating information at the aggregator source. By long-term I meant more than say 2 years or so — that should give time for...

I'm generally in agreement with @lonerangerseo -- BL is okay for handpicking specific sites if you're wanting to round out a campaign. I use it but always avoid any of the listings that require verification. Lots of people crap on Yext but I find them to be the most accessible, easiest to setup...

Thank you — that's what I was leaning towards!

I'm kind of lost/confused on what to do here/best practices moving forward: New plastic surgery client has an existing GBP — they are the only doctor, so it's set up like sole practitioner. But the registered business name is just the practice name. GBP is set up like: Plastic Surgery Clinic...

In the past a competitor slightly below us would pop up — also national companies like Orkin and Terminix would rank higher. In some cases a directory site would show up in the SERP on page 1. The thing is it's not that we've dropped some spots. We're not in the results at all. If you go to 100...