Recent content by VeraH

Yes, that's a solution. In the client account, click "Users" and "+Invite" to add your email address. You can sign in and start managing the business/location if this email address is already a registered Apple ID. If it's not set up with Apple, you'll need to go through the steps of creating an...

Hi! Unfortunately, you can't have multiple locations for one business on Thumbtack. You'll have to create separate listings for each of the locations. I hope this helps!

Hi there, So, the client is trying to change the phone number on their ABC listing and when they initiate the call to verify the listing/changes, the call isn't routed quickly enough for them to answer it, correct? We've seen this issue with some of our clients who use a call-answering...

Hi there, Is there a specific reason you are not using a Third-Party Partner Account? If you manage that many listings, having them all go through one company-wide account makes sense. Once you set up an account, you can invite team members to join as administrators which will prompt them to...

Hi there, We manage our listings through a Third-Party Partner Account. During what step in the process is your account being denied? How do you verify your account? Through document review? If yes, I would triple-check if your supporting documents (such as utility bill, insurance policy...

Hi there, Unfortunately, it looks like ABC has disabled the ability to add UTM codes to listing URLs. One workaround would be to create a landing page with a slightly different URL that is not indexed so it doesn't show up in organic searches. SEO Expert & LocalU Faculty Member Elizabeth Rule...

Hi there, A couple of questions: 1) Has your client saved the location in Apple Maps as a "Favorite"? If yes, ask them to delete the place from "Favorites" and then restart the app. 2) Is the address formatted correctly? E.g., are street and suite number listed in two different lines, or...

Hi there, Did you edit the showcase you originally created or did you start over with a new one? Sometimes changes, such as adding a picture, additional info don't get approved by ABC if you are editing the version that was declined in the first place. Vera