Recent content by Wendy Moon

Thanks, Darren That is definitely the advice I want to follow, but is there any way to do it without changing the business phone number?

I have a mobile locksmith client who verified his GBP at an address that is on the outskirts of the city. He has acquired a new address in the downtown area (very close to the city center) and has all of the necessary evidence to verify the new address. (phone bill, Secretary of State, local...

I have a new client, a concrete construction contractor based in Houston. I'm not sure how long ago their GBP was verified, but "Texas" is listed as a service area. My question is, should I remove Texas to stay within guidelines, or leave it alone so as not to trigger further review and...

Thank you for the reply, Dee. Just for clarification, was the policy requiring ads to be "turned on" always in place? My client said that they previously had the badge displayed without ads running. Thanks!

I have an HVAC SEO client who has gone through the vetting process and until recently, their business appeared in search with the "Google Guaranteed" badge without paying for leads. They contacted LSA support and they were informed that they must pay for the LSA to display the badge. Is this...

Help! We are stuck in a loop with the reinstatement request- the original request for reinstatement was submitted on April 11 and was denied. We requested reinstatement again on May 29 and included the updated SOS registration and local business license. We were advised to reply to the...

Thank you!

I have a client who owns a tree service business. He changed his business name, address, and phone on his GBP, hoping that he could keep the 150 reviews he had, and was suspended. His request for reinstatement included his updated business license and was denied. Will he be able to keep the...

My carpet cleaner just got his former ranking back! Thanks to everybody for their input on this! :)

The phone call was no more fruitful than email... I got a script about Relevance, prominence, and distance. Be careful with getting suspended- It COULD make things worse...

Sigh, Thanks. It's just really frustrating.

I have two clients that have experienced this bug. One is an electrician, their rankings returned to normal on 9/29 without any action being taken. The other is a carpet cleaning service. They were caught up in the Kansas bug last year- after several attempts to contact support, we opted to...