Recent content by Yeep

Yes, as long as you own both listings, you can move the reviews. You will need to contact support and fill out their form for transferring reviews from one listing to another.

Hi Kurt, I always make sure I have a complete profile including the business name, category, postal address where customers can physically visit, phone number, website, logo, photo, and a full description of the business. The second thing I do is use Melissa Lookups and run an address check...

Update on this: I am now seeing the panel on the right-hand side, but the icons are now gone (edit profile, read reviews, photos, the 3-dot menu, etc.).

I manage more than 1,150 GBPs and I'm seeing this all over the place - including from the agency account and the Primary Owner accounts.

Yes. I got a phone call from Google this morning. The setup is working properly now. Google case Id : 0-6040000038147. Thank you to everyone who commented and thank you, @JoyHawkins :)

I have to agree with @Giovanni Rosso and @Stefan Somborac – this is a bug! I have submitted this issue with the Google Help Community here, so I'm hopeful this will be solved immediately.

I agree. Google doesn't like phone trees - you can't verify by phone when you have a phone tree. I stated this in my follow-up post earlier. This is precisely why I don't enter a phone number at this set-up step because if I enter a phone at this step and I'm served up a phone call or text...

@Brian - TGL it seems to me both fields at this step are optional, otherwise why would there be a Skip button?

@Brian - TGL so is this new as of today? I entered a new profile on Friday and omitted the phone number at this step. I've been working in this space for 5 years, and I have never entered a phone number at this setup step. I always enter the URL and click Next. Can someone confirm you are now...

Circling back on this... there were no extra spaces before or after my URL. When I click Next, nothing happens. This is very odd - because even if I had errors in those two fields, the Skip button or the Back arrow to return to the previous screen should still function. The Skip button lights...

Thanks, Brian! I never input the phone number because of our phone tree, and I can't get a Google Code there to verify the business. I always input the website and get a code emailed to someone@thedomain.com. After my post above ^ I thought I should try Incognito mode. No go! I will ensure...

Has anyone experienced this today? I'm setting up a new GBP and I get to the step where I enter the phone number and/or website URL and hit Next and ...nothing... happens. The Skip button doesn't do anything and the back arrow does nothing. I'm on an Apple computer. I've tried 2 separate...

This has happened to me. Your profile was flagged and now you must wait the 30-60 days for a human to view your video and verify you. You could reach out to support but they typically send you copy/paste meaningless replies. Good luck. It's a vicious cycle of Google Games they play.

I have added new sub-categories to a new profile and have been instantly un-verified. For example, setting up a profile for a "pediatrician" and then adding "doctor" as a secondary. -Boom! Un-verified. Ridiculous! My recommendation is slow and low. Set up the profile and let it marinate for a...

There's a couple ways to edit the hours. Go to your GBP > look for the icon on the upper left called Edit Profile > scroll down past the Map > look for the section called Business Hours > Hover your mouse over the word Hours and click the pencil icon that appears > Edit your hours. OR Go to...