Recent content by Yeep

Hi Kurt, I always make sure I have a complete profile including the business name, category, postal address where customers can physically visit, phone number, website, logo, photo, and a full description of the business. The second thing I do is use Melissa Lookups and run an address check...

Update on this: I am now seeing the panel on the right-hand side, but the icons are now gone (edit profile, read reviews, photos, the 3-dot menu, etc.).

I manage more than 1,150 GBPs and I'm seeing this all over the place - including from the agency account and the Primary Owner accounts.

Yes. I got a phone call from Google this morning. The setup is working properly now. Google case Id : 0-6040000038147. Thank you to everyone who commented and thank you, @JoyHawkins :)

I have to agree with @Giovanni Rosso and @Stefan Somborac – this is a bug! I have submitted this issue with the Google Help Community here, so I'm hopeful this will be solved immediately.

I agree. Google doesn't like phone trees - you can't verify by phone when you have a phone tree. I stated this in my follow-up post earlier. This is precisely why I don't enter a phone number at this set-up step because if I enter a phone at this step and I'm served up a phone call or text...

@Brian - TGL it seems to me both fields at this step are optional, otherwise why would there be a Skip button?

@Brian - TGL so is this new as of today? I entered a new profile on Friday and omitted the phone number at this step. I've been working in this space for 5 years, and I have never entered a phone number at this setup step. I always enter the URL and click Next. Can someone confirm you are now...

Circling back on this... there were no extra spaces before or after my URL. When I click Next, nothing happens. This is very odd - because even if I had errors in those two fields, the Skip button or the Back arrow to return to the previous screen should still function. The Skip button lights...

Thanks, Brian! I never input the phone number because of our phone tree, and I can't get a Google Code there to verify the business. I always input the website and get a code emailed to someone@thedomain.com. After my post above ^ I thought I should try Incognito mode. No go! I will ensure...

Has anyone experienced this today? I'm setting up a new GBP and I get to the step where I enter the phone number and/or website URL and hit Next and ...nothing... happens. The Skip button doesn't do anything and the back arrow does nothing. I'm on an Apple computer. I've tried 2 separate...

This has happened to me. Your profile was flagged and now you must wait the 30-60 days for a human to view your video and verify you. You could reach out to support but they typically send you copy/paste meaningless replies. Good luck. It's a vicious cycle of Google Games they play.

I have added new sub-categories to a new profile and have been instantly un-verified. For example, setting up a profile for a "pediatrician" and then adding "doctor" as a secondary. -Boom! Un-verified. Ridiculous! My recommendation is slow and low. Set up the profile and let it marinate for a...

There's a couple ways to edit the hours. Go to your GBP > look for the icon on the upper left called Edit Profile > scroll down past the Map > look for the section called Business Hours > Hover your mouse over the word Hours and click the pencil icon that appears > Edit your hours. OR Go to...

I'm in the same camp. I have a couple of suspended profiles that are not in violation. I submitted the appeal along with the proof they require. My appeals are currently at 30% / Submitted and have been at this status for more than one month. When I reach out to support they are no help. They...