Well initially you said no category. That's a different issue than no pack, so I didn't realize. If there is no pack, either there is not enough search volume in that city OR Google either does not recognize it as a local search.Thanks Linda, I'll investigate further. When searching for her keywords there were no map results appearing so I thought perhaps this was because Google didn't list this type of business for some reason. Hopefully it just means there is a good opportunity for my client.