How To Add Departments to GBP

[SDBradfo]

I have been pulling my hair out trying to figure this out...

How do so many "big" companies have departments setup? We've spoken to Google and they've setup our profile as if one is a "mall" with the other profile stating "located in x" which is creating a massive amount of confusion.

Here's an example from Tesco where it clearly shows departments with opening hours for each one. tesco extra peterborough - Google Search

they have "Tesco Phone Shop" "Tesco Travel Money"

 

[dgrunited]

I have been pulling my hair out trying to figure this out...

How do so many "big" companies have departments setup? We've spoken to Google and they've setup our profile as if one is a "mall" with the other profile stating "located in x" which is creating a massive amount of confusion.

Here's an example from Tesco where it clearly shows departments with opening hours for each one. tesco extra peterborough - Google Search

they have "Tesco Phone Shop" "Tesco Travel Money"

It's probably a feature extended to them by virtue of being a Supermarket. I've seen the same for car sales companies.

 

[JS Girard]

Oh, I can answer that one. It's an obscure feature which is only discussed in the help documentation for car dealerships (!!), even though it's clearly available for more businesses!

Apparently, you have to contact Support to get the combination listed.

 

[mattrigg]

Hello! I searched for the 'Departments' feature on the forum and it led me to this post. That video is helpful - thank you, but I had a few additional logistical questions -

I work at a really large pet store. Our main Google Business profile is for that business, but we have a 'Department' for the grooming services within and for a pet rescue within. Recently, we changed the hours at some of our internal areas - in this case the live pet areas for fish and pets - and they're different than the rest of the store. We've had some customers complain that those different hours aren't visible on Google. So my big question then is - would it be better to create additional department pages for these areas? And if I did - what's the best strategy in terms of categorization play between the main business and these departments? Does it dilute the ability of the main page to show up - or does it effectively increase our footprint in search positively?

Thank you all for any feedback you can provide!