How to get out of a broken GBP verification loop?

[ckuhn]

Hello, I have a client that has not been able to verify their GBP, and I'm hoping someone else has been through this situation. Here's the current situation:

• Google says the property is not verified.
• If we view the property's GBP panel, there's an error message saying the account has been suspended.
• Clicking "Learn More" in that message takes us to a window to appeal.
• When we follow the steps to appeal, Google says there's nothing to appeal. (we've also checked all other businesses under this account; none of them have anything to appeal)

That is the first loop. The second is that we can't get any helpful information from Google.

• So far, our GBP community posts have been ignored.
• If we use the contact form, Google just sends a generic email saying to submit an appeal and that we aren't allowed to reply to that email for further assistance. But, as I said, when we try to appeal, Google tells us there's nothing to appeal.

There is nothing incorrect, missing, or unusual about this business's GBP. Has anyone had a similar issue, and did you find a way to actually get through to a real person or get your GBP verified?

 

[Nafiz]

it seems there is a glitch in your business. I recently got one. but after appealing it solved. you should contact support

 

[ckuhn]

it seems there is a glitch in your business. I recently got one. but after appealing it solved. you should contact support

Yes, unfortunately as I said, we are not able to appeal as Google says there is nothing to appeal. And contacting support so far has only resulted in auto replies with the steps to appeal (which we can't do). But thanks for the reply!

 

[Dmacc]

Yes, unfortunately as I said, we are not able to appeal as Google says there is nothing to appeal. And contacting support so far has only resulted in auto replies with the steps to appeal (which we can't do). But thanks for the reply!

Have you tried attaching screenshots and information to the Google Business Profile Community. You might be able to get assistance from a Product Expert who can raise the support ticket for you?

Alternatively, it could be your Google account issue. Have you tried adding a different user in the GBP and do they experience the same bug?