Practitioner leaving practice---how to merge her reviews into the main (office) GBP listing

[Janell H]

Hi! One practitioner is leaving our client's office. She has a GBP and the main office also has a GBP. Is it possible to close her GBP listing, but merge her 46 reviews into the main office GBP reviews? How would I do that? I appreciate any help you can provide.

 

[Yeep]

Yes, as long as you own both listings, you can move the reviews. You will need to contact support and fill out their form for transferring reviews from one listing to another.

 

[Janell H]

Thanks. Do you have a link for the contact form please Yeep ?

 

[Professor M]

You can only merge if the business name, address, phone number match exactly.

Technically, this merging a practitioner profile with a clinic goes against Google’s guidelines, as the reviews are considered to belong to the individual practitioner and not the clinic

 

[fisicx]

Technically, this merging a practitioner profile with a clinic goes against Google’s guidelines, as the reviews are considered to belong to the individual practitioner and not the clinic

This is key. If the practitioner had the same phone number and address and it wasn't totally clear they were part of the main practice then you probably won't be able to move the reviews. As @Professor M said: the review were for the practitioner not the practice.

Image you were a successful plumber with hundreds of reviews. You want to retire so plan to give all your reviews to your plumbing mate down the road. It's just not going to happen.

 

[Janell H]

Thanks for all of your feedback. We decided to abide by Google's rules and forfeit the reviews. I suppose forfeiting reviews is the major drawback of creating practitioner GMB listings in addition to the main office GMB listing!

 

[keyserholiday]

Thanks for all of your feedback. We decided to abide by Google's rules and forfeit the reviews. I suppose forfeiting reviews is the major drawback of creating practitioner GMB listings in addition to the main office GMB listing!

Change the name of the practitioner GBP to match the business name. Copy the CID and remove everyone from the GBP to make it unverified—contact support to merge the two GBPs.