Puerto Rico Locations/Addresses

[jrobbins]

I cannot get my PR locations/addresses to work in GMB. They say I MUST include a state but PR is not an option...Has anyone else had this issue or know how to solve it?

 

[Cherie Dickey]

Have you tried creating the listing using PR as a country instead of USA? I see that it's an option as a country when creating a new listing...

 

[jrobbins]

This is an existing listing and I cannot change the country (see attached)..

 

[Cherie Dickey]

Ahh.. I see now. I'd say that you will need to reach out to Google Support then. PR is not a state, it's a territory and so is still it's own country. I see that it instructs you to create a new location when the country/region needs changed (as is the case here) - but I wouldn't do that as it would create another listing. If you go through support, they may have you create the new location, but they should also help merge as well so you don;t lose any reviews.

I'd recommend going through Twitter support.

 

[jrobbins]

Thanx..Will do!