Hi Everyone,
I have ended up with 7 GBP for the same business and which display the identical business name and telephone number in each case. We are a professional services company and we never get customers coming to our office.
These were created in 2021 by using serviced office locations which the business subscribed to but did not maintain a presence at. At the time I was not aware of the Google requirement to have an actual office presence and I am not sure that there was one in Australia during the COVID19 lockdowns at the time.
In any case I am minded to change these GBP listings so that they reflect the true arrangement which is that the business maintains ‘real’ office and presence at only 1 of the 7 GBP listings. For these reasons:
I have ended up with 7 GBP for the same business and which display the identical business name and telephone number in each case. We are a professional services company and we never get customers coming to our office.
These were created in 2021 by using serviced office locations which the business subscribed to but did not maintain a presence at. At the time I was not aware of the Google requirement to have an actual office presence and I am not sure that there was one in Australia during the COVID19 lockdowns at the time.
In any case I am minded to change these GBP listings so that they reflect the true arrangement which is that the business maintains ‘real’ office and presence at only 1 of the 7 GBP listings. For these reasons:
- My mum told me not to lie and its currently misleading to customers
- I am concerned that multiple address for the same business is harming my ranking
- I have about 20 5* reviews one of the GBP profiles but it is not the GBP where the ‘real’ office exists. The other 6 GBP have no reviews at all.
- These multiple GBP appear to generate some leads despite ranking poorly as a result of having zero reviews.
- If I delete/ remove/ close these 6 locations it might harm my ranking of the remaining legitimate GBP.
- If I ask Google to move my reviews from the ‘illegitimate’ GBP, which has our reviews, to the ‘legitimate’ GBP they may refuse/ fail to do so / look into all the locations and suspend them all.
- Similarly, they might suspend them all if I ask Google to delete/ remove/ close the 6 ‘illegitimate’ locations before moving the reviews.
- Having 6 GBPs marked ‘Permanently Closed’ in the same city is not great for business and that is a risk.
- Attempting to permanently remove any of the GBP so that they don’t appear at all might result in all 7 disappearing.
- There are no step by step instructions as to how to achieve a complete removal of a GBP which I can find.
- Seek to delete the illegitimate GBPs at all?
- Seek to move the reviews before deleting the 6 ‘illegitimate’ GBPs or visa versa?
- Go about asking Google to move the reviews to the ‘legitimate’ GBP e.g. should I ask them to merge or move these 2 GBPs?
- Seek to use the mysterious process to completely remove the listings for each illegitimate GBPs in turn or just seek to mark each as ‘Permanently closed’
- Seek to merge all 7 profiles to the 1 ‘legitimate’ and ask to retain the reviews.
