therkf
Member
- Joined
- Feb 22, 2019
- Messages
- 17
- Reaction score
- 6
We have a client who is trying to do video verification for a new location.
After a few false starts with this, we finally had him lined up to his video ... and instead of being able to start the video, he gets the "Complete video verification on your mobile device message". On both his iPad and iPhone.
He's already using the most common mobile device around ... I don't have any surefire fix to give him.
We have a Zoom set up for Monday, and we'll run through some troubleshooting. But if anyone here has run into the problem before and knows the best solution, I'd love to hear it!
Thanks!
After a few false starts with this, we finally had him lined up to his video ... and instead of being able to start the video, he gets the "Complete video verification on your mobile device message". On both his iPad and iPhone.
He's already using the most common mobile device around ... I don't have any surefire fix to give him.
We have a Zoom set up for Monday, and we'll run through some troubleshooting. But if anyone here has run into the problem before and knows the best solution, I'd love to hear it!
Thanks!
