GBP Suspended "A Google Account associated with this Business Profile is not in good standing"

[luischavez0104]

Hi, we were told one of our listings was suspended for a policy violation (new profile). I tried an appeal with business registration, license, utility and lease and it was denied. In the response for the appeal google said "A Google Account associated with this Business Profile is not in good standing. Business Profiles associated with that account have been suspended." These accounts on this location are on other locations that have good standings and are live. I also went https://myaccount.google.com/ and had each account checked under security and nothing stood out. Not sure how to proceed. They don't have any API's set up either.
Thank you!

 

[keyserholiday]

One of the email addresses added as an owner or manager was blacklisted by Google. You need to figure out which email address it is and removed.

 

[luischavez0104]

One of the email addresses added as an owner or manager was blacklisted by Google. You need to figure out which email address it is and removed.

How do we do that? We went here and looked at the security tab and everything looked fine https://myaccount.google.com/. Also those accounts are on other listings and are fine

 

[JS Girard]

When we had that happen three years ago, the user in question was showing unusually in the "People and access" section: a barred grey user icon (similar to the icon used for GBP groups, but grey and barred) instead of a photo or a letter on a random colored background.

We haven't had another case since, so it's possible google has changed the display since or doesn't differentiate anymore.

 

[luischavez0104]

When we had that happen three years ago, the user in question was showing unusually in the "People and access" section: a barred grey user icon (similar to the icon used for GBP groups, but grey and barred) instead of a photo or a letter on a random colored background.

We haven't had another case since, so it's possible google has changed the display since or doesn't differentiate anymore.

Hi, thank you for the insight but I'm not seeing that. It must have changed.