Video Verifications Leading to Suspensions...

[EdmondDB17]

We own/operate 46 locations across the West Coast and recently had four profiles become unverified after Birdeye's support team pushed through an unwanted update - it triggered updates to our categories (not sure why they didn't match!). We went through the process we normally do - added managers' established gmail accounts as managers to do the video verification. We've never had an issue with this...

Two of the profiles were suspended within a few days (these businesses have physical locations with permanent signage, merchandise, street signs), etc. The other two need to be reverified. One has the live chat option, the other has "no more ways left to verify," but allows me to submit evidence through a form - and I have a lot of documentation and photos.

What do you think we should do? Proceed with the live chat and the form for the two that still need to be verified? Can we add managers' emails as GBP managers to do video verifications in the future? Just never had this problem - now I'm scared to add anyone, but all marketing is done remotely - I'm not at the physical locations ever and neither is our agency!

(I submitted appeals for the two that were suspended with a lot of documentation, so hopefully that works! We have a bulk verified account, but that hasn't helped at all with reverifications or a past suspension for one page)

 

[Nafiz]

Hello EdmondDB17,

here's the answer to your questions
1. yes you should proceed with the available method that is provided to you. ( live chat )
2.as your profile is already unverified you can add managers to your profile.

here's a tip for you don't update or change any major things in you GMB after your profile is verifieed cause GMB became very restricted these days.

hope this helped you

 

[JoyHawkins]

If you are adding different users to all the locations, that could possibly be what is causing the suspensions if the user isn't trusted. I've seen this happen with a franchise who had to add all the store owners. Often the suspension was the specific store owner's account being the issue.