Recent content by Gordon.Ligon

A client of mine received a 1 star review late last week from a legitimate customer. In his reply, my client could have been a little nicer, but made a full refund and wished the customer well in dealing with their issue. Apparently this response was provocative enough to warrant 2 more 1 star...

So, I had a client whose SAB listing got suspended. I sent over a DBA and picture of the owner in front of his service truck, and Google happily reinstated the listing based on that evidence. However, at the time of the original registration of the listing, we used his apartment address for...

Hi Ben, thanks for this insight! Saved me quite a bit of headache it sounds like Do you have any success submitting these listings from outside the U.S.? Happy to do the task manually but would rather farm out that work if necessary.

Thank you, Joy. So it seems I'll have to be selective about my reporting methods on a case per case basis. Is there a good way to tell what listings are verified vs unverified? I'll make sure to avoid using a corporate email address for suggesting edits. I'll also be diligent about...

Greetings LSF! My company and I are taking a stab at spam fighting. We are a franchise based business operating in several different U.S. cities. Our industry (Pest Control/Animal Control) should primarily be hiding the address (SABs) unless they have a physical location/office. We are trying...

If there's no listing in SoS, there should legally be an assumed name, correct? Those are usually done at the county level, and the database search systems can be hit or miss.

I had a chat with Ben Fisher last week about one of my Clients who runs a home services business. Their GMB is currently a SAB and based out of their home address in North north north north Houston. Ben and I discussed the possibility of getting the client to rent an office in the city proper...

@Stefan Somborac Thanks for the advice! I've posted it in a thread on the https://support.google.com/business/thread/95049281?hl=en

Hi LSF! I've got a client with an SAB that is still stuck in Pending after we successfully verified via Post Card over 2 months ago. The address used was a residential one (Client's house) and the address has always been hidden since we created it. I spoke with support and they got back to me...

Any updates on this issue? My client needs to change their address and I'm worried about it getting yanked.

Based on the article posted on your agency blog, it looks like the verified address is the chief factor in ranking. If my client is running an office out of their home in the suburbs, then it looks like they may only achieve results in their home area, regardless of SAB designation. It seems...

I must say, that thread makes me much more nervous than re-assured. I notice it is from April 2019, is there any reason to think Google may have improved SAB performance?

Thanks for the reply, Yan! Luckily, I have real latitude about building citations, so even if we go with a SAB, I'll still be listing a consistent address across sites where it's available, and likely on the website too. Luckily my clients are comfortable with this as long as they rank well...

Hi LSF! I work with several clients who run service area businesses, usually serving large metro areas. I see a lot of direct competitors using a Physical Address instead of a SAB designation and they rank well for key terms (even when their address does not serve clients directly or is even a...