Recent content by Jim Werth

Interesting piece, thanks for sharing. I had a restaurant client (all-American style burger establishment) that I provided listing support and review tracking. A Google review came through that was three stars (that's okay) but then the reviewer commented that he enjoyed the customer service so...

I prefer online chat, when it works (it's intermittently worked, but then doesn't due to what they call tech issues). The India phone calls can be discouraging at times or they escalate to a team that may get back to you 4-6 weeks later. With chat, I've been told that tech team runs out of...

Great answer. I did try that once before, but since the specialist team assigned couldn't track before, not sure what they could do now. Sometimes, I just think I'm getting the runaround. However, I do have a new ticket open and we're emailing back and forth about setting up a call. I give them...

We are running into an issue with a Google business listing description for Ivar's Acres of Clams (restaurant), which is not an issue I can resolve through our verified Google Business page. That particular restaurant is one of 26 other "Ivar's" restaurants but is fairly unique and distinct from...