Jim Werth

Member
Joined
Sep 12, 2016
Messages
4
Reaction score
1
We are running into an issue with a Google business listing description for Ivar's Acres of Clams (restaurant), which is not an issue I can resolve through our verified Google Business page. That particular restaurant is one of 26 other "Ivar's" restaurants but is fairly unique and distinct from the others. Map link here: https://goo.gl/maps/Db5EQAzGQUB2

We would like to change the tag or description of our business, Ivar's Acres of Clams, as noted in Google Maps. Google describes us as "Counter-serve spot for fish 'n' chips, which is incorrect. That description would be for our sister company/restaurant located at the corner. How might we change that since it came from Google? There is a longer description in the same vein within Google search for "Ivar's Acres of Clams". We noticed that description carries through ALL "Ivar's" properties ? even ?Ivar?s Sports Bar? in Louisiana, which isn?t even one of our properties (odd).

A year ago, we filled out the "Incorrect summary on business page form". Within 6 weeks we were informed a specialist was working on it. Found out they couldn't immediately change it and stated that maybe in 6-months we could revisit and that summary might be moved into the business page portal. To date, it has not. Where does the summary originate? And why isn't there a fix to date? Heck, we'd be willing to go to the source if Google is pulling that from some other listing/citation service.

Any advice how to revisit this? The company owners are livid we can't enact some change. It's a bit stressful as they don't understand it's David vs. Goliath here.

Thank you!

Jim Werth
Ivar?s Restaurants
 

Jim Werth

Member
Joined
Sep 12, 2016
Messages
4
Reaction score
1
Great answer. I did try that once before, but since the specialist team assigned couldn't track before, not sure what they could do now. Sometimes, I just think I'm getting the runaround.

However, I do have a new ticket open and we're emailing back and forth about setting up a call. I give them my phone number, they email back "please respond with a number" so we can service you. Or they say they called the number I provided and couldn't get in touch with me, even if I've been sitting by the phone all day (ugh). I figure I might try to jump on a chat too and maybe find some limited success there.

Wish me luck!
 
Similar threads
Thread starter Title Forum Replies Date
L Updated google street view image for listing which is incorrect Local Search 8
J Incorrect City for Google Points of Interest Carousel Google My Business & Google Maps 3
jvaquino Incorrect Pin Marker on Map at Google MyBusiness Page Google My Business & Google Maps 8
J Google + Local Address for Service Area Business Showing up Incorrect Service Area Businesses 1
J Google + Local Address for Service Area Business Showing up Incorrect Service Area Businesses 1
J Getting Rid of Incorrect Highlights in GMB mobile listing ( highlights you can't update on back end ) Google My Business & Google Maps 1
W Incorrect Phone Number NAP, Categories, Dashboard Data 2
NickB-Tampa Listing with no ratings and incorrect address outranking listings for same business with good ratings and proper addresses Google My Business & Google Maps 5
CoRichardson Incorrect "Located in" Description in Client's Knowledge Panel Help & Support for Google Local 13
W *URGENT* Business incorrectly labeled as "duplicate listing." MY BUSINESS WILL CLOSE IF UNRESOLVED!! Contact Us Messages 1
virens Reporting SABs incorrectly set up with fixed addresses Spam on Google 12
ianscott Incorrect Business Names/Duplicate Listings - When To Escalate To Spam Report? Spam on Google 1
L Incorrect Directions Issue Google My Business & Google Maps 1
S Incorrect duplicate notification - views on best way to proceed? Google Duplicates & Merges 10
AMF Incorrect Data Being Reported by D&B and YEXT. Citations 7
B Incorrect Brand Knowledge Panel appearing for branded queries Help & Support for Google Local 0
KevinWag Leaving incorrect citations alone? Citations 5
Tim Colling Client's former web dev agency portfolio contains incorrect citation data Local Search 2
D Questions about use of incorrect (but actually correct) postcode NAP, Categories, Dashboard Data 0
davidcharles Questions about use of incorrect (but actually correct) postcode NAP, Categories, Dashboard Data 0
A Knowledge Graph - Incorrect NAP Reviews Local Search 1
Nick Rink Maps / G+ search goes to incorrect business Google My Business & Google Maps 4
A Hours display incorrect on mobile phone? NAP, Categories, Dashboard Data 6
Andrew Polanski Hours display incorrect on mobile phone? NAP, Categories, Dashboard Data 6
Linda Buquet Major Problems with Incorrect NAP Data for Local Businesses Local Search 3
Susan Walsh Where do we report incorrect information and duplicate listing? Help & Support for Google Local 6
Elicia Clic Took off an incorrect review, now the places page won't show! Help & Support for Google Local 4
M client G + account signed up incorrectly under my own account Help & Support for Google Local 3
Chris Ratchford Google Ads- Local Pack- one GMB location only? Paid Search and Local Service Ads 0
Don Archer Google business listing with 482 Real Review Missing. How do I get them back? Help & Support for Google Local 1
Nikki Stine Are negative Google reviews due to supply shortages considered 'off-topic'? Local Reviews 2
Jeffrey Taylor Adding a new category to Google my Business Google My Business & Google Maps 4
david.victor Attribute used as Category by Google on Maps NAP, Categories, Dashboard Data 0
M Google Search Console Errors "Coverage and Breadcrumbs"? Google My Business & Google Maps 4
Lachlan_Wells Accept/Discard Google Updates - Does this feature work for you? NAP, Categories, Dashboard Data 2
E "Duplicate" Profile That Google Claims We Already Manage? Google Duplicates & Merges 5
T Can a Credit Union Create Google Posts Without Falling Under Prohibited Content? Google My Business & Google Maps 4
djbaxter Google My Business Bug Dropping SAB Businesses In Independence, Kansas Service Area Businesses 1
JamesGreenaway Google Insights query Google My Business & Google Maps 1
RobertCarnitas Google Posts Live on GMB, But Not Showing in GMB Dashboard Google My Business & Google Maps 1
rickvidallon How Do You Access The Buttons In Google My Business For Online Services? Local Search 4
NexstarNickR Google Star Rating: LSA vs. GMB All Things Google My Business [PRIVATE] (LocalU) 2
Phil Rozek Google Maps reviews get "New" label for reviews less than 1 month old Local Reviews 5
JoyHawkins Get Live Inventory Displayed on Your Google My Business Listing Google My Business & Google Maps 6
JoyHawkins Google Testing 2-Packs on Mobile Google News: Important Changes & Features 4
Paul Gregory Google Maps default location bias distance and the Google Maps Places API Google Algorithm Discussions 2
Chris Ratchford Google Analytics - setting up goals for click-to-call Organic SEO 2
L Google ranking in Legal Field Organic SEO 1
Cherie Dickey Something funny going on in Google Maps... am I missing something? Google My Business & Google Maps 1
hajnasiewicz Google Marketing Kit: Create Video Local Content 3

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom