Recent content by Jon Cahen

Seeing huge volatility for my dental clients since 4/9 and 4/10. Looks like more aggregate sites like Yelp, Opencare, and Healthgrades are pushing me down. Still holding my own on local pack. Anyone else?

Yes, I believe she was the primary owner of the "Organization" folder, not the actual client property.

It seems that the "owner" who left our agency finally had their gmail acct deleted and the ownership was transferred, thus deleting the agency management... we re-uploaded the entire list and seem to be fine. Scary moment.

I had all my GMB Managed clients disappear from my agency account. GMB says that it must have been us that transferred or deleted the clients. However, the clients appear when I log into the owner account with my manager/agency account as a user. The clients still appear on local searches...

It should depend on the industry (primary category). I would call back in 48 hours and ask them to escalate it. The weirdest part when I called is that GMB COULD see services on their end in my account, but I could not. I had to do a screen share to convince them I was being truthful. Are...

Just impressions. Clicks actually are flat.

I pestered the GMB phone line and services are now back in the client's account. It may be a bug, but it is something they can control. We had a dip in maps listings right around the time the services disappeared. The traffic has not recovered in the week or so that we've had services back.

No "Products". Yikes, several months? Did it come back on its own or were there changes you had to make to any fields?

I've had about 100 of 150 listings get the "POI Establishment" added as a secondary category, making 11 total categories. Client pages in these industries: dental, home remodeling, dermatology, landscaping, SAAS.

I have a dental client whose services disappeared recently. not just what was populated in the fields, but the option to add services. I spoke with GMB support and they said to give it 48 hours, but not all businesses are entitled to services... I have 100 other dental listings with GMB and no...