Recent content by Kasey R.

This is so frustrating! I still can't get a response from Google. No matter what I choose as my issue, I get an automated response with no option to speak to an actual person.

It updated and went into processing. But then didn't verify and reverted to Needs Verification status.

3 with this issue. The business is multi-location so they have over 120 total locations though.

I have multiple locations I can't get verified via video because we are unable to show the street sign. It's too far from inside the location and requires walking to it. We tried to include the walk and show the signage but then the video was too long. We've tried to upload without the street...

Our client is a hospital and recently rebranded their name from hospital to medical center. After the name change, the "H" icon that was on Google Maps is no longer showing for their location. The location is optimized on GBP and the category is set to hosptial. Is there a way to adjust the...

Thanks for the response! I was wondering if they were simply removed at first but the client claims they still have their email and did not remove them. We are seeing a lot of issues with the listings not ranking at all locally now, when they previously were before so that's why I was worried...

Our client has locations across the US (140 locations under 3 brands). Our agency Google account was granted ownership of all the GBPs except for a handful we claimed on their behalf. We noticed a couple weeks ago that all the GBPs under the one brand were gone from our dashboard and the clients...

I'm still seeing my categories in red today. Anyone else?

I noticed this morning that the category "neurologist" is now gone. For one of my clients that is set as such, their category is showing in red with this message: The client is located in Pennsylvania for reference. I confirmed other listings for our clients are showing in red as well...

Thank you, Colan. I will try this!

I have a client with many locations with similar names because they are a large health system with around twenty hospitals and hundreds of clinic locations. Therefore, the individual clinics are branded with their health system name. Lately, Google has been marking locations as duplicates when...