Recent content by keyserholiday

When you move, Google is going to want you to verify via video. Make sure you have permanent signage in place.

Are the reviews removed?

It doesn't matter whether you update it now, move it, or remove it for now. I would update everything the night before you open in the new location.

Please post on the help forum. Here is what you need to post: The same person posts similar reviews on 15 of our locations. We flagged the reviews and have case ID: 3-9154000040316. Can these reviews be esclated for removal? Make sure that you include the screenshot.

Did you use this tool to flag the reviews?

Google doesn't suspend GBPs for updating the business name. However to play it safe, update the core citations two prior to updating the business name. The core citations are: Apple Maps, Bing, Facebook, Yahoo, and Bing. You will need to use a citation service like Yext for this. If they are...

The only time you need to worry about another business at the same address is if they share the same primary category. Google will reject the edit since the profile is active. There is a Google post from a day ago. Streetview hasn't been updated since May 2024. I would add the new address to...

It’s my pleasure.

I would add the new address to the existing GBP. More than likely, Google will require video verification. Make sure the client has permanent signage in place before you add the new address. The listing will remain unverified until you get verified. This means you won't be able to update the...

Never bet against me. I am already working on the solution to get them removed.

No. Deleting the profile will make things worse. The OP, needs to follow my advice and show Google support the link tkt he old profile, the link to the new profile and examples of the missing reviews. This is the proper work flow. Your work flow only works in your case and not in this one.

This is unrelated. The OP’s GBP was suspended and when it was reinstated, Google created a new profile with no reviews. In your thread, somebody had another profile. Google marked one as duplicate and merged the reviews. Google doesn’t merge all of the content and review replies between the two...

I bet they are aware of this issue. There are several possible reason why it’s not being fixed. 1. Not a high enough priority 2. A lack of resources to tackle all of the challenges facing the product 3. It’s a free service 4. Maybe it’s intermittent and not impacting enough people.

It happens a lot in the franchise space. I enjoyed booting them out.

You can flag any review you like. The question is, does the review violate the TOS, and will Google remove it? As the review stands, there is no TOS violation, as they are discussing "central billing." That has nothing to do with the phoenix office.