Recent content by keyserholiday

25 miles is too far to try and rank. Your best bet would be to get an office on Orlando. I’d start a new GBP and try to rank that one.

Post in the help forum.

Lead-generation spam is bad in the home service industry. Not every website clearly states that they are lead-generation.

Here is what you need to do and tell them. They have two options. 1. Leave the address as is until they get suspended. 2. Get a new office, update the paperwork, get signage, and then update the GBP address. If they get suspended, they will need to get an office. You can no longer update the...

I removed the duplicate with no reviews. What you need to do is contact support and ask if they can find the old reviews and transfer them to the new GBP. If that doesn't work, post on the help forum.

You need to start off by reporting them via the redressal form. After 30 days, you can post in the help forum.

I don't see any TOS violations in the review that would warrant Google removing it. You can use this tool to flag and appeal the review, but I don't see Google taking action here. You would need a judgment in your client's favor to get the review removed...

I’ve never heard of such a thing.

I was shocked when Joy suggested asking support to transfer reviews from a suspended profile to a verified profile. That was new to me. Had you had two verified GBPs, I can see asking Google to transfer the reviews, even though Joy has stated that Google isn’t supposed to transfer reviews across...

Are you able to request another method to verify? If support isn’t helping post in the help forum.

Then update the address and complete the video verification.

Are you planning on showing or hiding the address?

You must remove the address if you want to get verified. The video verification will fail if there is no signage and you show the address. While you can’t explain this, it’s the policy.

You will need to get an office so you can show the address.

Has the address changed since when it was first verified? If it has, you can’t reinstate a SAB after an address change, unless you are showing the address. There is no way to reset the address in the backend.