Recent content by KimW

We are having the same issue, and when we try to submit a support request for it, it doesn't let me. It keeps saying I need to fix an above field, but everything is filled out. Any insight on how to fix this would be helpful! Hoping this is just a mass glitch

I've already contacted support but thank you.

Does anyone have insight into why GBP would reject a website URL? Google support says, "Remove the URL and try to add it again," which is less than helpful. The strangest thing is that the URL is added to Products and Services with no issue. I've been trying to get the website field updated for...

Hi Ashley, If you view the duplicate live on Google, does it ask you to verify the location?

Hello, My client doesn't have access to her service based GBP. I find no way to claim it on my end. When I try in my GBP account, Google wants to create a new profile. How can I claim a service based GBP? Thanks, Kim

I am also having the hardest time verifying a location on my end. I've sent images, the domain based email of the owner has authorized me to manage, opened support tickets and gotten nowhere! We tried the video call but it immediately disconnected and now the location is marked duplicate in my...

@JoyHawkins Sure! Business Profile support inquiry [3-9824000034009] Hi Kim, Greetings for the day. I hope you are doing well! I am Nirbhika from the Google Business Profile Support team. Thank you for contacting us about your business profile "Hearing & Low Vision Solutions, 5138 Geary...

@JoyHawkins @JeffClevelandTN A review is live this am! Thank you both for your insight here, much appreciated!

Hi @JeffClevelandTN @JoyHawkins Just wanted to follow up here in case anyone else experiences this. I opened a support ticket with Google asking them to completely remove the justification last week after Joy's reply. I went back and forth a few times with them and just received confirmation...

I'll keep an eye on my location too. Thanks @JeffClevelandTN!

Good info. Thanks @JeffClevelandTN However, when I clicked the switch it switched it to No In-store shopping instead. There doesn't appear to be a way to put this in a neutral position. Do you know how I can remove this?

Hi @JeffClevelandTN, I used the search query "hearing aids san francisco". I do see that "hearing aids" is in several of the highlighted reviews but Hearing & Low Vision Solutions also has several reviews with "hearing aids" in their reviews.

Hello, I'm wondering what makes Google highlight a review on some listings and not others. Is there a way to control this? Example Both of these locations have a similar amount of reviews and the same star rating. Thank you, Kim

Hi @Colan Nielsen, Thanks for the article. No, Medical Clinic was not a secondary category. Hearing Aid Store and Hearing Aid Repair are the secondary categories. Thanks, Kim

Hello, Several of my client's GBP locations have had their Primary Category changed to Medical Clinic from Audiologist. Is anyone else having this issue? I had a few ideas, one being that the office is located in a larger medical facility. But that's not the case with a couple of the...