Recent content by kyleekay

Ah I see. We did use a different phone number. The names are the same. Different address. The same email address is the primary owner for both profiles as well. Could that factor in? I'm worried that they will deny my suspension appeal since it's clearly a second profile for a service area...

@JoyHawkins Profile #1- is verified, has 132 reviews, is a SAB set up at the old address Profile #2- is suspended, new SAB that we set up using the new address Profile #1 is the one I selected when contacting support. Profile #2 - We were given the option to verify by phone, we did that and...

I just tried it again to be sure - I definitely selected the Verified profile, selected the Moved Business option, and the only contact option I get is "get help with verification" Very odd. What can we do now @JoyHawkins ?

Thanks for the response @JoyHawkins! That could definitely be the case. Initially I selected "Moved Business" but that didn't lead me to an email contact option, only "Get Help with verification" So instead I chose "Other" which then allowed me to email support. What would you suggest...

Our SAB has moved locations and I found a really helpful video from @JoyHawkins on this topic - So I followed the advice to create a new profile then reach out to support and ask them to move the old profile to the new one. However, I didn't hear back from a customer service agent. I just got...

Hi all, Our profile was reinstated a few days ago, after being suspended and going through the appeal process. Suddenly today all 301 of our reviews have been completely wiped out. They were all legitimate customers with genuine experiences, many posted photos with the review. How can we get...

Thank you both for your responses. Yes, JS Girard, you're right we're really concerned about not coming up for any of our keywords anymore... "windshield replacement" and "auto glass repair" are a couple others. All of these yield threepacks. Colan to your point- I was trying to show that we...

Our profile has been live and verified for years, but we were asked to re-verify last week, so on Wednesday Aug 7 we submitted a verification video. Since then our profile has shown "Pending Edits" on the GBP dashboard with no change. We knew it could take 3-5 business days for the verification...

Thanks for your response. No I never heard back about merging the profiles. They didn't respond to that and instead sent me a survey request. See below. Also no reviews have transferred yet.

Hi, My customer had two Google Business Profiles when she signed on with us. One had an address in Bellevue (old location) and the other had the address in Snoqualmie (new location). Both have reviews that we would like to keep. We changed the address of the one at the old location (Bellevue)...

Thanks for your response Tony. Are you saying that when they merge the two listings, we will get to keep all of our reviews from both listings? Because that's really our main concern. Being a new business we've worked so hard to build our reviews we don't want to lose any of them! Appreciate...

Hello, We accidentally created 2 listings for our business. We just opened in the past couple months. Both listings are live & verified. Customers have been leaving reviews on both listings, so we are hoping we can combine the two listings without losing any of our reviews. Can someone help us...

Thank you for your response!

Hi all, quick question on GMB verification postcards. We sent one out on Aug 25 and still haven't received it yet. I know sometimes they can take a few weeks. I'm also a little concerned that the client threw the postcard away thinking it was junk mail. If I send a new postcard, and the first...

That's helpful! Thanks Colan. I didn't realize they show up on mobile.