Trying to move our SAB, no help from support

[kyleekay]

Our SAB has moved locations and I found a really helpful video from @JoyHawkins on this topic -
So I followed the advice to create a new profile then reach out to support and ask them to move the old profile to the new one. However, I didn't hear back from a customer service agent. I just got an email that I can't reply to with a few help articles that are unrelated to my issue. Can anyone here help me escalate this please?

 

[JoyHawkins]

You must have selected the wrong option when you filled out the support form. Can you share exactly what fields you entered into it?

 

[kyleekay]

Thanks for the response @JoyHawkins! That could definitely be the case.

Initially I selected "Moved Business" but that didn't lead me to an email contact option, only "Get Help with verification" So instead I chose "Other" which then allowed me to email support.

What would you suggest instead?

Also, the profile I selected when contacting support was our verified listing (at the old address). The new profile that we set up at the new address has been suspended.