Recent content by Luann

I don't know. The pin on the map was correct. It matched the address I submitted. I think it must have been some type of glitch on their end. When I entered the same address through an Incognito window, it worked fine.

I figured out my own question. I tried in an Incognito window and got it to work.

I've tried adding two new businesses lately to GBP, and I keep getting stuck in the same spot when setting up. I'll enter the address, then it brings up a map asking me to verify the location. Whether I click next or adjust slightly then click next, it just stays in this spot and tells me the...

Thank you Colan! I figured that was about all we could do, but I needed someone to confirm that.

This is a new question I recently got from a client, and I'm not sure if there's anything that can be done. They have a logging company and last year acquired a separate location where they sell mulch. The logging company is only open during the week, but the mulch location is seasonally open...

Hi! We have a client that has a piano moving business in Minnesota. They are set up as service area with no address showing. Recently, their listing was suspended. I went through Google's steps for reinstatement. I even provided a recent utility bill from the business to verify ownership. Google...

Has anyone else had the information included with products in GMB disappear? I've noticed several clients now in different categories that no longer have the product name and description I added before. They still have the photo and link I included, but not the text. Attached is a screenshot of...

Great. Thank you Joy! I will give that a try!

Not exactly. When they first denied it, they left a phone number, which I called. It's another marketing company that manages the listing for the other roofer. They were willing to work with us and offered to give access but not ownership. I figured that wouldn't be a good idea since we'd want...

We have a roofing client that we've had for several years and have been managing their GMB listing. A few months ago, their listing came up as a duplicate and it said we needed to request access from the current owner. Well it turns out one of their roofers has a separate website and uses his...

Thanks Joy! I just added to the forum, and I'll just add the link here: https://support.google.com/business/thread/18274436?hl=en

Let me know if you figure anything out with this. I've had a similar problem with Veteran-Led for a client. It has been marked on his GMB profile for a long time. However, in the past few months it shows in the dashboard in orange and marked through. When I click in to update, it shows with the...

Thanks Colan! I'm not able to see the entire review. It only shows the first sentence or so in the email itself. Here's all I can see of it: "If looking for great movers at great value, then call 1st Choice Movers. They were one of the few..." It definitely may be related to them recently...

I have a client that got a five-star review on Google. We got the email notification about the review, but when you click to read the review it goes to their dashboard with a message that says "Can't find this review." It doesn't show up in their listing on search either. Note: This client's...

I agree. I don't like that they can add a link like that. This client is a roofer, so they don't have the Menu url either. So strange. I checked today and the company did remove the link, so that's good. Thanks everyone for your help!