Recent content by massimoap

hi, thank you for all your help, we ended up doing a normal video call and sort it out this way.

Hi, Yes, I have just contacted support...and their first email was asking about putting the postcard verification, which I do not have as the option to request the postcard is not there... I don't have any other options to verify, only the video via their system...I have replied explain it and I...

Thank you, I have followed those instruction, but the issues I am having is at the "Start recording" stage...it asks to use Chrome, it asks to allow the video...but when I try to actually to do the video, it does not work...it takes me back to the same page that says start the video...it is kind...

Hi Justin, sadly the Twitter account for google for Australia customers is not active due to Covid, this is their automatic message:

Hi Justin, I love the idea...but sadly it does not seem to work....i get stuck in a loop. after the screen "complete the video verification using your mobile device", it asks to to allow chrome to take video ( It is fully allow) and after that it goes back to page that asks to perform video...

Hi, has anyone even seen google asking for a video verification via a qrcode to verify a new gmb? I have attached a few images with the screen. The issues I am having is that google wants to access the camera via Chrome on the mobile. I have checked and I have granted permission for the camera...

Hi Joy, Thank you , I have addeda few more messages so to give a better picture of the issues but I have not heard back since last week

Thank you so much :)

HI Joi, Thank you , I have followd your advice and posted it here: a GMB that was live for several months has been suspended - Google My Business Community

Hi Joy, I have posted before on this forum, but my posts were about review not showing ( which it got fixed at the end), this is the first post I am doing about this GMB.

Hi Joy, I hope you are well. I have a strange issue, a GMB that was live for several months ( it was live since last year to April this year) has been suspended. I have contacted google and asked for the reinstatement and I got told by an automatic email that the business was not eligible...

Hi Joy, Thank so much for your reply, but it very strange....I have personally witness that the device client used and are mobile phone, with different Ip as they are from various clients..I have even asked what mobile provider they use and they are all different providers...mobile device such...

Hi, How are you? Just wondering if there is any news about the issue of review not publishing on Google by any chance....

Hi, I am having the same issue here in Australia. I manage different GMB for businesses and only 10% or reviews from their clients are actually showing up....do you have any update? have anyone understood why is this happening?