Recent content by Meghan Trapp

Just wanted to call out the new feature in GMB Posts. There is now a new post type called COVID-19 Update. "Changes to your business? Let customers know about any changes to your business due to COVID-19". We are recommending businesses use this post type when posting info about their changes...

Thanks for providing me with this article!

Hi Friends, You may have noticed already, but this week we noticed that a review snippet is now being displayed in the local pack where relevant. It seems to be pulling the snippet of the most relevant review based on what keyword phrase was searched. It's safe to assume that reviews are still...

I don't think this has any new meaning besides the look of the design (yet), but it seems to me that the pushpin marker got a new look! Just wanted to know if you all saw any other changes! Thanks, Meghan

Hi All, If you're already in Yext, they just rolled out the capability to post and schedule posts to GMB. Just wanted to share!

Hi All, We used to be able to easily reach Google support via this link, but now it's not an option :(. Twitter and GMB Facebook take 24 to 48 hours to get a response, and because we manage an enterprise account with many locations, we always have 2-3 issues per day that have been piling up...

Great thank you for your insight!

Hi Colan, Thanks, but that is what I was really looking to clarify. What is the difference between a "search" and a "view". Google's documentation only really describes the difference between Direct & Discovery (keyword phrase type), and Search vs. Maps (where it appears), but doesn't explain...

Can someone please give me your explanation on the difference in the GMB metrics for queries vs views (search & maps)? Which metric would be most like the traditional ?impressions? metric of how many times searchers have viewed a listing. I'm interested in your thoughts since I'd like to...

Happy Monday! Just wanted to share my latest blog post: The Local Search Serenity Prayer This post was written with our local search clients as the target audience. Many of our clients understand the importance of Local Search optimization but want to know what they could be doing own their...

Re: Google Just Announced at #SMX 3 Pack will include 1 Ad & Only 2 Listings per Joy We know that the 3/2 pack has become the prime real estate for a businesses GMB listing, but has anyone come across a solid number for what % of searchers do (or don't) click to see "more places"? Thanks!

Thanks for your advice Joy! It's my recommendation that our client adds signage so that we can show our addresses and have 50 pins. Was the Google support rep correct in that if we don't add signage, and were to hide our address that we would only use 1 listing and 50 "service areas"...

Hi Joy, Sorry for any confusion. The business does not really serve clients at the office location so they do not currently mark their office with signage. So they are not eligible to show their address. My questions is - How would you recommend setting up/representing a multi-location SAB...

Hi Linda, Unfortunately, the industry and space would be too much info to give publicly about the client (it's a small competitive industry), but it is a completely legit business leasing and operating in the space at the physical address. The service is provided to the client at the client's...

Hi Experts, I wanted to hear how you interpret these guidelines for SABs and represent your multi-location SAB clients. Maybe goes without saying, but our client abides by all other GMB guidelines and leases physical space at real addresses in each city. "Service-area businesses--business that...